MenvaultReviews of menvault.com

Response from MenvaultJul 31, 2026

Hey Paul, Thanks so much for the wonderful review! That feeling you described — relaxed, not having to map out the nearest bathroom — is the whole reason we do this. Knowing you had that freedom, even just for once, means everything to us. Thanks for being part of the Menvault family! Ben - Customer Satisfaction Manager Menvault

Response from MenvaultAug 10, 2026

Hey there, Thank you for the detailed feedback, and I'm sorry the briefs haven't worked the way you'd hoped — especially at a time when the last thing you need is something else to manage. A couple of the things you mention, like leaking within a few hours and the guard shifting, often come down to fit or positioning, and they're usually things we can help sort once we take a proper look. I'd genuinely like to help get this right for you. Drop us a line at [email protected] with your order number and we'll make sure you're looked after. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultJul 31, 2026

Hey Susan, Thank you so much for the 5-star review! It's wonderful to hear your husband finds them comfortable and that they're handling his leaking issues well — and that he liked them enough to order more on his own says it all. On the drying time: you're spot on, they're best air-dried rather than tumbled, and a couple of extra pairs in the rotation makes those two days a breeze. Please pass our thanks along to him! Thanks for being part of the Menvault family! Ben - Customer Satisfaction Manager Menvault

Response from MenvaultJul 25, 2026

Hey Wm, What a thoughtful review — thank you! You've put your finger on exactly what we set out to do. So much protective wear treats male anatomy as an afterthought, and building something that actually works with how men are shaped was the whole starting point for us. Knowing that comes through for you, especially given what you've been navigating, means a great deal. "Brilliant" is high praise — we'll take it! Thanks for choosing Menvault, and all the best to you. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultJul 25, 2026

Hey Darren, Thanks so much for the review! Really glad your first pair felt comfy right out of the gate — and that they didn't come with the bulk you'd run into elsewhere. That lighter, less-bulky feel is something we work hard on, so it's great to hear it landed for you. Thanks for giving Menvault a try! Ben - Customer Satisfaction Manager Menvault

Response from MenvaultAug 9, 2026

Hey David, Thanks for reaching out. We looked into this, but we can't find an order under your name, so we're not quite sure what your experience is based on here. For anyone reading: our fit guarantee covers a one-time size exchange at no product cost, and full refunds carry the standard hygiene conditions you'll find across intimate apparel. Both are set out in full on our returns page. If you have placed an order with us and would like help, we'd genuinely be glad to sort it. Just drop us a line at [email protected] with your order number and we'll take a proper look. Ben, Customer Satisfaction Manager Menvault

Response from MenvaultAug 9, 2026

Hey Ramon, Thank you for the feedback, and I'm sorry to hear you've had leaking — that's the opposite of what these are meant to do, and I'd genuinely like to help sort it. Leaking that shows up all over usually points to something specific, and in most cases it's fixable once we understand what's going on — often it comes down to fit or how the guard is positioned. We've actually reached out to you directly by email to get to the bottom of it, so please do reply there and we'll make sure you're looked after either way. Thanks for giving Menvault a try — let's get this put right. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultJul 25, 2026

Hey John, Thanks so much for the 5-star review! "The most comfortable I've used" is honestly the best thing we could hear — comfort is exactly what we're chasing, and knowing we've hit the mark for you means a lot. Thanks for choosing Menvault! Ben - Customer Satisfaction Manager Menvault