DAVID P.
DO NOT BELIEVE THE ADVERTISING HYPE!
Be careful ordering from this company. Despite what they advertise concerning returns after trying the product within 30 days, this is blatantly false advertising. They only accept returns for refund if the item is untouched and still sealed in the packaging, also doesn’t matter where in the world you ordered from returns must be sent back to LA. All a bit of a shell game if you ask me, you have been warned. My observations are based on queries answered by yourselves? HOW CAN YOU CHECK THE FIT IF YOU CANT WEAR THE ITEM AT LEAST ONCE, ACCORDING TO YOUR RULES THAT NEGATES ANY RETURN FOR REFUND. ALSO ANY RETURN TO L.A. IS GOING TO COST ALMOST AS MUCH AS THE REFUND. I stand by my statement, I don’t have to have ordered to state these facts.
Response from MenvaultAug 9, 2026
Hey David, Thanks for reaching out. We looked into this, but we can't find an order under your name, so we're not quite sure what your experience is based on here. For anyone reading: our fit guarantee covers a one-time size exchange at no product cost, and full refunds carry the standard hygiene conditions you'll find across intimate apparel. Both are set out in full on our returns page. If you have placed an order with us and would like help, we'd genuinely be glad to sort it. Just drop us a line at [email protected] with your order number and we'll take a proper look. Ben, Customer Satisfaction Manager Menvault