MenvaultReviews of menvault.com

Response from MenvaultOct 13, 2026

Hi Nathan, Thank you for your feedback. We’d like to clarify what happened. You ordered our All-Day briefs, which are designed for light to moderate leakage and have more padding than our Light version. When you let us know you found them too thick, we offered you two options: a one-time exchange to our Light version, where you could keep all your original pairs, or a return. You then asked to receive the Light pairs for free, which unfortunately isn’t something we offer. In your emails you also told us you would leave negative reviews if we didn’t. We stand behind our products, and we genuinely believe the Light is the right alternative for anyone who finds the All-Day too padded. That said, since you’re clearly not happy with our product or our service, we think a full refund is the better solution for you. As soon as the unopened pairs are back at our warehouse, we’ll process your full refund. Just reply to our last email and we’ll send you the return details. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultOct 12, 2026

Hey Steve, Thank you for the feedback. These are built with several absorbent layers so they can handle real leakage, and because they're washable and reusable they're made to air dry rather than go through heat, which is why most of our customers keep a few pairs in rotation. For anyone who wants something slimmer through the front, we also have our Light Protection line. Our full return conditions are set out on our website. We can't find an order on the details in your review, so please reach out at [email protected] with your order number and we'll gladly take a look together. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultOct 12, 2026

Hi Stan, Thank you for flagging this. The billing is what I want to look at first, because those amounts don't line up with our pricing at all: five pairs with us comes to a fraction of $467.90, so something here needs checking properly. We've searched on the details in your review but can't find an order, so we're not able to look anything up at our end. One thing I can confirm: the three pairs still sealed in their bags are refundable in full within 30 days of delivery, not a partial amount. Please email us at [email protected] with your order number, or add it to your review, and we'll get in touch and sort this out for you. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultOct 11, 2026

Hi Simon, Thank you for taking the time to share this. On delivery: your order was shipped on 23 September and delivered on 1 October, eight days door to door, which is within the window we quote. That window and your tracking link were emailed to you on 23 September. On the refund policy: sealed pairs are fully refundable within 30 days, which is exactly why every pair is bagged individually, so one can be opened and tried while the rest stay refundable. The restriction applies only to opened bags, and with incontinence underwear that’s a hygiene requirement rather than a choice on our part. As set out in our policies, return shipping to our US warehouse is at the customer’s own cost, with a courier of your choice. Care instructions are included with every parcel and were also emailed to you. The guard is a separate, removable piece by design rather than a sewn-in pad, and it’s optional, as the briefs absorb on their own. Your notes on it have gone to our product team. My colleague has emailed you with two ways to settle this, one of which needs nothing sent back at all. Whichever you prefer, we’ll take care of it. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultOct 8, 2026

Hey Laurie, Thank you for your feedback, and I'm sorry to hear the product wasn't the right match for your husband. I've looked up your order and can see the refund for the returned items has been issued to you. As set out clearly in our policies, return shipping to our US warehouse is at the customer's own cost, and you were able to use a courier of your choice to keep those costs down. At Menvault we have several people on our customer service team, and wherever we can we keep one customer with one person, so that whoever is helping fully understands the situation and can handle it properly from start to finish. I'm sorry the experience left you feeling this way, and I'd be glad to talk it through with you over email if you'd like. I'm available six days a week, and together with my colleagues we're here for our customers seven days a week, around the clock, by email. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultOct 5, 2026

Hi Frank, Thank you for the detailed feedback. Our sizing is based on body measurements rather than standard UK label sizes, which is why we always recommend measuring waist and hip before ordering. When the first pairs didn't fit, we exchanged them for 7XL based on the measurements you gave us, and we were upfront when a further size wouldn't give you what you were after. Your notes on the fit for larger builds have gone to our product team. We're sorry it didn't work out for you. Ben – Customer Satisfaction Manager Menvault

Response from MenvaultSep 24, 2026

Hey Kim, Thank you for the feedback, and I'm sorry to hear this wasn't the experience you'd hoped for. We looked into this, but we're not able to find an order on these details, so we can't place things on our end. We'd genuinely like to help, though. If you email us at [email protected], we can look together at whether the product is the right match for your situation, check it's being used to get the most out of it, and if it turns out it isn't the right fit, start the returns process for you from there. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultSep 6, 2026

Hey Bob, Thank you for the feedback. From your message, it sounds like diapers are what you're used to, and it's worth being clear that Menvault isn't designed to replace one. As set out on our site, our briefs are built for light to moderate leakage, not the heavier coverage a diaper provides. If diapers are working well for you, then ours simply aren't the right product for your needs, and that's completely fair. If there's anything we can help with, you're welcome to reach us at [email protected]. Ben - Customer Satisfaction Manager Menvault