MenvaultReviews of menvault.com

Response from MenvaultOct 8, 2026

Hey JayK, Thank you for such thoughtful feedback, and for sharing your husband's situation. It means a lot to hear that, even so, you find them better than other brands. You're absolutely right that a guard that stays put would make them far more practical, and it's exactly the kind of thing our product team is working on. A quick tip in the meantime: pushing the guard down flat and low at the front before pulling the briefs up helps it stay seated. We'd genuinely like to help make these work better for him, so do reach out at [email protected] and we'll do what we can. Thanks for giving Menvault a try. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultSep 29, 2026

Hey Caribou, Thanks for taking the time to lay this out so clearly! A rolling waistband can often be down to sizing, so it's worth us checking the fit with you. And your notes on the back padding are useful feedback we keep in mind as we refine the design. Since you've still got 3 unopened pairs, there are options worth discussing, whether that's checking the size or looking at your return choices. Drop us a line at [email protected] with your order details and we'll take a proper look and sort out the best path for you. Thanks for giving Menvault a try, Caribou. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultSep 17, 2026

Hey Mr McDonald, Thanks for the detailed review, and glad the material and quality landed well for you! It sounds like a couple of things came together on that journey, the guard shifting and the leg cut feeling a little short, and both are often things we can help with. We'd genuinely like to get to the bottom of it for you. Drop us a line at [email protected] with your order details and we'll take a proper look at fit and setup so those tougher days go more smoothly too. Thanks for choosing Menvault! Ben - Customer Satisfaction Manager Menvault

Response from MenvaultSep 15, 2026

Hey Gary, Thank you for the feedback. As a proudly US-based brand, noted openly on our homepage and in our site footer, our returns go to our US warehouse, so that follows from who we are rather than being anything hidden. You were free to choose whichever courier you preferred. We were in contact with you by email throughout, we offered you a one-time size exchange at no product cost as well as the return option, and our records show a refund was already issued to you before this review was posted. Our sizing and returns options are all set out in full on our site, and we're always glad to help you find the right fit before ordering. If there's anything else we can do, reach us at [email protected]. Ben - Customer Satisfaction Manager Menvault

Response from MenvaultAug 25, 2026

Hey Bill, Thanks for the honest feedback! Your notes on the guard moving and a top-load pocket to hold it in place are genuinely useful, and exactly the kind of thing our product team is looking at as we refine the design, so thank you for that. On the bulk when sitting, sometimes a small sizing or positioning tweak helps, and we're happy to talk it through if you'd like, just drop us a line at [email protected]. On the phone ads: I understand the frustration, but that isn't something coming from us. Those pop-ups are driven by your own browser and ad settings rather than your purchase, so clearing your ad preferences or cookies should help rein them in. Thanks for giving Menvault a try, Bill. Ben, Customer Satisfaction Manager Menvault

Response from MenvaultAug 14, 2026

Hey Barney, Thank you for the thoughtful feedback, and I'm sorry the absorbency wasn't quite enough for your flow. That's genuinely useful to hear, and your point about higher capacity is exactly the kind of thing our product team looks at as we keep refining the design, so thank you for that. On the return side, the full conditions are set out on our returns page, and I'm sorry if that part wasn't clear upfront. If there's anything still open on your order, drop us a line at [email protected] and we'll happily take another look. Thanks for giving Menvault a try, Barney. Ben, Customer Satisfaction Manager Menvault

Response from MenvaultJun 22, 2026

Hi Terence, Thanks for the honest feedback. We're sorry the All-Day Protection wasn't the right fit for you due to the bulk and rubbing — that's understandable. The thickness comes from the multi-layer absorbent panel needed for leak protection, which is inherent to how incontinence briefs work. Once the 3 sealed pairs arrive and pass our hygiene inspection, your refund will be processed within 10-15 business days. We also appreciate you noting that our recent email communication was quick — that means a lot. Thanks for giving us the chance to help! Ben - Customer Satisfaction Manager Menvault

Response from MenvaultJun 16, 2026

Hi Keith, Thank you for your detailed feedback. Our 30-day Money Back Guarantee operates within our published return policy, which requires items to be unworn and sealed for hygiene reasons — this is standard across the intimate apparel industry. We can see you're in direct contact with our team, and we're working to resolve this for you. Ben - Customer Satisfaction Manager Menvault