Preserving family stories through keepsake books, QR Medallions, and professional biography services ❤️ BBB Accredited & Backed by Howie Mandel 🇺🇸 Based in Austin, TX
memorygram.com (memorygram.com) has 174 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
memorygram.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We made an awesome tribute book for our grandma who passed away. Included approx 45 contributors, all stories made it into the book and it was simple to order copies for everyone. Finished product looked great. It was also a nice touch that people could add multiple photos. Overall we're very happy with the result ;)
Response from memorygram.comJun 10, 2026
What a beautiful way to honor your grandma and bring 45 people together to celebrate her life! Knowing that every single story made it into the book and that everyone could get their own copy is exactly the kind of experience we love to hear about. She sounds like someone who was deeply loved by so many. Thank you for trusting Memorygram with her memory!
With Gratitude, The Memorygram Team
RF
Raylene F.
Great customer service
Great customer service. Can't wait to see the book that is to be created!
Response from memorygram.comJun 10, 2026
Thank you so much! We cannot wait for you to see it either. The best part is just around the corner. We are here if you need anything along the way!
With Gratitude, The Memorygram Team
MA
Martinez
Pretty sweet company and product
emails were very personable and felt like they were coming from a small business who cares about both customers they have - the ones filling out the memorygram and the ones getting it.
Response from memorygram.comMay 29, 2026
This genuinely made us smile because that is exactly who we are and exactly what we strive for every single day. Thank you so much for noticing and for taking the time to share it. We truly do care about everyone involved in this process!
With Gratitude, The Memorygram Team
GJ
George J.
I bought memorygram as a gift to help…
I bought memorygram as a gift to help preserve family stories, and overall it is a wonderful service , the concept is fantastic, and the actual printed hardcover book turned out beautifully , the photo reproduction quality was much better than what I anticipated, the automated phone interview feature is a lifesaver for my older relatives who don't want to type everything out, and having the voice Qr codes in the book is such an amazing touch
Response from memorygram.comMay 29, 2026
Thank you so much for this wonderful gift you gave your family! We are so glad the finished book exceeded your expectations on quality and that the phone interview feature made it so much easier for your older relatives to participate. Those voice QR codes are one of our favorite touches, too. We are sorry the experience did not quite reach five stars. If there is anything we can do to make it even better, we would love to hear from you at [email protected]!
With Gratitude, The Memorygram Team
TJ
Thomas J.
I received a beautiful book
I received my beautiful books recently. My family is very excited. I had to learn and get used to the system but I believe improvements have been made so I am now writing my second book withMemorygram.
.......Tom Jensen
Response from memorygram.comMay 29, 2026
Tom, that is so wonderful to hear, and the fact that you are already working on your second book says everything! We are so glad the improvements have made the experience even better and that your family is excited. We cannot wait to see what stories you capture in this next one. Thank you so much!
With Gratitude, The Memorygram Team
CU
customer
Great Product even more because of ease…
Great Product even more because of ease of use for grieving and others. Thumbs up
Response from memorygram.comMay 29, 2026
Thank you so much! Knowing that the experience feels manageable and accessible during some of life's most tender moments means everything to us. We truly appreciate the kind words!
With Gratitude, The Memorygram Team
CU
customer
Way too difficult to edit
Way too difficult to edit; does not let you make the edits that are needed; charged shipping when ordered although told it was free
Response from memorygram.comMay 29, 2026
Thank you for the review. The feedback you shared with us about your books and about the shipping charge was genuinely valuable, and in several cases it directly shaped changes we have since made to the product.
After reviewing your order, our team confirmed in writing that your original purchase included five printed books with free shipping, and we refunded your shipping charges in full on April 21.
On the editing difficulties you described, here is precisely what we have done about each one:
1. Photos not filling the layout box: We built a Crop and reframe tool directly into the story editor. You can now click any photo and adjust how it fills the frame, with no need to edit it on your phone first.
2. Faces and heads being cut off: That same crop tool lets you zoom and reposition the image so the important parts of the photo stay in frame.
3. The same photo appearing twice, once in your story and again in a gallery, was indeed redundant and confusing. We removed the duplicate photo gallery entirely. Your photos now appear once, exactly where you place them.
4. Your name being added to the dedication automatically: We added a setting that lets you turn the automatic signature line off and control exactly how your dedication is signed, so it stays precisely as you wrote it, with nothing added underneath.
5. Blank pages in the preview: These ones are intentional. Like traditional hardcover books, each chapter opens on a right-hand page, which sometimes leaves the facing page blank. It is a hallmark of professional book design rather than an error, but we are glad to show you ways to reduce them if you would like.
Four of the five issues you raised are now fixed, and the fifth is by design. As a small, family-run team, your feedback reaches us directly and doesn't get lost. Thanks again for being a great customer!
LA
Larry
Memorygram did a nice job of allowing…
Memorygram did a nice job of allowing me to customize my book and printing the final product.
Response from memorygram.comMay 27, 2026
Thank you Larry! We are so glad the customization options worked well for you and that the finished product turned out just as you hoped. Enjoy your book!
With Gratitude, The Memorygram Team
