memorygram.comReviews of memorygram.com

Great experience overall. I ran out of unique gift ideas and stumbled upon Memorygram. It's a great way for my mother to commemorate her life growing up in poverty. I taught her how to use the website and phone feature, so the process was easy. I highly recommend this product as a gift for special people in your life. It's a long-lasting and meaningful memorial gift.

Instructions were clear and the process was simple

This company is a SCAM! Do not give them your money. They do not provide you with the service you pay for. I strongly discourage anyone from using Memorygram. Over the past three months, the company has repeatedly failed to deliver the subscription service I purchased for my grandfather. He regularly does not receive his scheduled weekly calls. When calls do occur, the questions are out of order in the online book, and he is prompted with questions I did not select. These are not isolated incidents — they are ongoing, recurring issues. I have spent an unreasonable amount of time contacting customer service, following up, and escalating the matter to management. I even reached out directly to the CEO in an effort to resolve the situation. Despite multiple assurances that the problems had been corrected, they continue. The service has not been delivered as promised, and the lack of consistent resolution demonstrates serious reliability and accountability concerns. Based on my experience, I would strongly advise others to proceed with extreme caution or consider alternative options. *Edited to add: On Feb. 26, I received a call from a Memorygram representative who was aggressive, confrontational, and raised their voice at me about my feedback, including this Trustpilot review. I was shocked that, instead of attempting to resolve the ongoing service failures and lack of communication I’ve documented — or simply trying to understand my frustration from a customer’s perspective — the focus was on pressuring me about my public reviews. Being contacted and spoken to in that manner for sharing my honest experience was completely unacceptable and deeply concerning. I remained calm and reiterated that my issues remain unresolved, but the call was unproductive. As a result, I have blocked their number, requested cancellation of my account, and asked for no further contact. This interaction only reinforces my concerns about this company’s professionalism and customer care.

I’m totally pleased with my book but i am 75 years old and the computer requirements are very hard to understand the weekly calls and prompts i gave up on after the first month the calls were never when they were scheduled and the prompts were of no help at all I ended up making an outline with notes for each chapter then using the audio recording to do the chapter and als typed alot my self it took 10 months of work

I received a notification that my order has been delivered but it has not been delivered to my address. Still waiting to see where they delivered my package. Disappointed customer.

Memorygram helped me to record and learn new memories about my Dad's childhood and young adult years. My Dad recently printed a copy and was very proud of the book he has created! He struggled a bit with the website, but the Memorygram Customer Service was always kind and helpful whenever I reached out.

When I called, they heard me and understood my dilemma with kindness and compassion! Made it a wonderful choice!

very difficult to get in.