customer
Way too difficult to edit
Way too difficult to edit; does not let you make the edits that are needed; charged shipping when ordered although told it was free
Response from memorygram.comMay 29, 2026
Thank you for the review. The feedback you shared with us about your books and about the shipping charge was genuinely valuable, and in several cases it directly shaped changes we have since made to the product. After reviewing your order, our team confirmed in writing that your original purchase included five printed books with free shipping, and we refunded your shipping charges in full on April 21. On the editing difficulties you described, here is precisely what we have done about each one: 1. Photos not filling the layout box: We built a Crop and reframe tool directly into the story editor. You can now click any photo and adjust how it fills the frame, with no need to edit it on your phone first. 2. Faces and heads being cut off: That same crop tool lets you zoom and reposition the image so the important parts of the photo stay in frame. 3. The same photo appearing twice, once in your story and again in a gallery, was indeed redundant and confusing. We removed the duplicate photo gallery entirely. Your photos now appear once, exactly where you place them. 4. Your name being added to the dedication automatically: We added a setting that lets you turn the automatic signature line off and control exactly how your dedication is signed, so it stays precisely as you wrote it, with nothing added underneath. 5. Blank pages in the preview: These ones are intentional. Like traditional hardcover books, each chapter opens on a right-hand page, which sometimes leaves the facing page blank. It is a hallmark of professional book design rather than an error, but we are glad to show you ways to reduce them if you would like. Four of the five issues you raised are now fixed, and the fifth is by design. As a small, family-run team, your feedback reaches us directly and doesn't get lost. Thanks again for being a great customer!