memorygram.comReviews of memorygram.com

This company is a SCAM! Do not give them your money. They do not provide you with the service you pay for. I strongly discourage anyone from using Memorygram. Over the past three months, the company has repeatedly failed to deliver the subscription service I purchased for my grandfather. He regularly does not receive his scheduled weekly calls. When calls do occur, the questions are out of order in the online book, and he is prompted with questions I did not select. These are not isolated incidents — they are ongoing, recurring issues. I have spent an unreasonable amount of time contacting customer service, following up, and escalating the matter to management. I even reached out directly to the CEO in an effort to resolve the situation. Despite multiple assurances that the problems had been corrected, they continue. The service has not been delivered as promised, and the lack of consistent resolution demonstrates serious reliability and accountability concerns. Based on my experience, I would strongly advise others to proceed with extreme caution or consider alternative options. *Edited to add: On Feb. 26, I received a call from a Memorygram representative who was aggressive, confrontational, and raised their voice at me about my feedback, including this Trustpilot review. I was shocked that, instead of attempting to resolve the ongoing service failures and lack of communication I’ve documented — or simply trying to understand my frustration from a customer’s perspective — the focus was on pressuring me about my public reviews. Being contacted and spoken to in that manner for sharing my honest experience was completely unacceptable and deeply concerning. I remained calm and reiterated that my issues remain unresolved, but the call was unproductive. As a result, I have blocked their number, requested cancellation of my account, and asked for no further contact. This interaction only reinforces my concerns about this company’s professionalism and customer care.

I received a notification that my order has been delivered but it has not been delivered to my address. Still waiting to see where they delivered my package. Disappointed customer.

very difficult to get in.

Can't tell you how many times I've told MemoryGram that the person we got it for passed away before the book could be finished and so we asked for all communications to stop but we (both myself and the deceased) continue to get reminder emails. Requests by email, by phone, and by text apparently have gotten ignored. The only reminder we get from them is how terribly we're grieving the loss of a loved one - which we're already doing plenty of. So thanks, MemoryGram, for making the grieving process worse than it already is and ignoring our requests to leave us alone.

Never received it

I would rate less than one star if it was available!!! Their customer service is non existent! I finally reached a live person who said she’d get back with me in two days, IT NEVER HAPPENED! I tried to contact her via the phone # she gave me, guess what….it doesn’t work!!! Via email they they sent us a date/time that they would contact us. We waited two hours from the designated date/time and of course they never contacted us! We have requested the fee returned since we needed help starting (we started, my wife posted, it ended on my site, I posted and it went to who knows where?? Then we tried to reach out for assistance to no avail. I wouldn’t recommend their service to my worst enemy!! Their customer service is non existent!

It is really not that great of a service and I do not recommend them. The questions are random and there is no help in organizing. Just find prompts to download from Etsy or get the same prompts online and write your own. You do all of the work anyway. It's very easy to get something bound for much less than they charge.

I’m very disappointed as they do nothing to what the advertise. Trying to get a hold of someone is impossible. This company shouldn’t be in business