memorygram.comReviews of memorygram.com

Response from memorygram.comApr 29, 2026

Elizabeth, we are truly sorry for the frustration this experience caused, especially during such a precious and stressful time with your new grandchild. Once this matter was brought to our attention, we worked quickly to ensure the appropriate refund was processed and confirmed that refund was received by your bank. We genuinely care about making things right and are sorry the experience along the way did not reflect that. If you have any remaining concerns, please do not hesitate to reach out to us at [email protected], and we will be happy to assist. With Gratitude, The Memorygram Team

Response from memorygram.comFeb 3, 2026

We take customer experience seriously, and we want to make things right when something falls short. That said, we are currently unable to locate any order, account, or support record that matches the name shown here (“Anonymous thank you”) or this experience based on the information provided in the review. Because we could not verify that this review is connected to a real customer interaction, we asked Trustpilot to validate the reviewer and request additional details so we could investigate. Trustpilot was unable to obtain enough information to confirm the reviewer’s identity or connect the review to a verified purchase, but the review remains live. We have also formally requested that Trustpilot remove the review due to the lack of verifiable customer details. If you are a real customer and would like us to look into this immediately, please reach out to our support team from the email address used at checkout, or include your order number, and we will review the notes and account history right away.

Response from memorygram.comJan 21, 2026

We take feedback seriously, which is why we want to add important context here. This reviewer has posted two separate negative reviews, months apart, under the same name. Despite extensive internal investigation, we have been unable to identify any corresponding customer account, order, support ticket, or communication associated with these claims. We have also made multiple attempts to reach out directly to resolve the issues described and received no response. We formally asked Trustpilot to verify that these reviews were based on a genuine customer experience. Unfortunately, Trustpilot declined to require verification or supporting evidence. As a result, we are unable to validate whether these reviews reflect real use of our product. For clarity to readers: Any duplicate orders caused by checkout errors are immediately refunded by our support team. Blank pages, storyteller defaults, and layout mismatches described here are not known behaviors of our current system and would be resolvable in minutes if reported to us. We provide hands-on support for formatting, storyteller setup, and photo placement, and thousands of families successfully complete books every year with our assistance. We remain open to resolving this if the reviewer is willing to contact us directly at [email protected] with order details. Until then, we believe it is fair for readers to know that these claims could not be substantiated despite our efforts and Trustpilot’s review process did not require proof. We encourage prospective customers to review verified customer experiences, reach out to our team with questions, or request a walkthrough before purchasing. We are always happy to help. — The Memorygram Team

Response from memorygram.comApr 17, 2026

We are so deeply sorry for the loss of your son and your mother. Honoring them both this way is such a beautiful and lasting tribute, and we hope those medallions bring comfort to everyone who visits for many years to come. Having thousands of photographs to choose from sounds like both a blessing and a beautifully difficult problem to have. Thank you so much for trusting Memorygram with two of the most precious people in your life. It means more than words can say. With Gratitude, The Memorygram Team

Response from memorygram.comOct 22, 2025

Thank you so much for sharing your touching story. We’re deeply moved to hear how Memorygram has helped you honor your grandmother and create something so meaningful for your mom. Knowing that it brought comfort and connection to your family, and helped you feel close to your grandma again—means more to us than words can express. We’re truly honored to have played a small part in preserving such special memories. Best regards, The Memorygram Team

Response from memorygram.comOct 22, 2025

Thank you for sharing your experience with us! We’re so glad to hear that you’ve enjoyed reflecting on your life through Memorygram’s questions. It’s wonderful that you’re pairing your stories with photos, those personal touches make each book truly special. We’re honored to know Memorygram has become a meaningful part of your journey. Best regards, The Memorygram Team

Response from memorygram.comOct 22, 2025

Thank you so much for sharing your story with us. We are truly sorry for your unimaginable loss, and we’re deeply honored that Memorygram could help you preserve and share your daughter’s beautiful memories. It means so much to know that our platform has provided a way to celebrate her life and keep her spirit alive for all who visit. Your strength and love shine through every word, and we’re grateful to have played even a small part in helping you honor her legacy. Best regards, The Memorygram Team

Response from memorygram.comOct 14, 2025

Hi Pam. This is Peter from the customer support team. We would love to help solve this for you. Please contact us at (512) 655-3835 at your earliest convenience and we will get this fixed.