Preserving family stories through keepsake books, QR Medallions, and professional biography services ❤️ BBB Accredited & Backed by Howie Mandel 🇺🇸 Based in Austin, TX
memorygram.com (memorygram.com) has 174 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
memorygram.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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The concept is great! The construction of the application/program is excellent! I enjoyed the experience much more than i ever would have thought possible! Everybody should do this!!!
Response from memorygram.comApr 17, 2026
We love the enthusiasm, and honestly, we could not agree more! There is something about sitting down with your own stories that surprises almost everyone who tries it. Thank you so much for the kind words and for spreading the word. It truly means everything to us!
With Gratitude, The Memorygram Team
JG
JOLYN G.
My husband purchased this amazing gift
My husband purchased this amazing gift, I set up but never started the process of writing my book. I contacted customer service and they’ve been amazing in assisting me and giving me all the information I need to continue and be able to fully get all th benefits of this amazing gift.
Response from memorygram.comApr 17, 2026
What a wonderful gift your husband gave you, and we are so glad our team could help you feel confident and ready to dive in! The best part is still ahead of you. We cannot wait for you to see what your stories look like all together in one beautiful book. Enjoy every moment of the process!
With Gratitude, The Memorygram Team
CM
Carol M.
Completed my book and overall pleased w Memorygram
I found Memorygram to be very responsive when i had questions or needed technical assistance. Their finished product is very nice...i am pleased. There were times i could nit get things to work right and other times i was frustrated with how they worked, e.g photo arrangements and limitations, font size, etc. But overall very pleased
Response from memorygram.comApr 21, 2026
Thank you so much, Carol. We are really glad the finished product brought you joy and that our team was there when you needed them! We also truly appreciate the honest feedback about the photo arrangements and formatting limitations. That is exactly the kind of input that helps us keep improving the experience for everyone. We hope you and your family treasure that book for many years to come!
With Gratitude, The Memorygram Team
JJ
jen J.
Passable but don't expect much
First off, the website is very clunky. You can't preview it before you buy it but I chose mammogram specifically so that I could have my mom and dad both contribute to a single book, a feature I could not find on any other platform. The website itself feels like it was made in the early 2000s. When you set up a question you can't just easily change a different date for it to be sent, you can't easily see the past questions, but I was willing to deal with all of that because it was an affordable price and the book was just for me. The real kicker came when I received the final book and the cover is a blank square that says image not found. Kind of ridiculous that it wasn't just blank and that no one in the printing process caught this mistake. They called me several weeks later to ask me to send them a five star review and I told them about this mistake. They said an image was never uploaded. I told them that if an image was not uploaded, then it should not say image not found and they finish the conversation by asking me to make them a five star review. I ignored it. A month later I got an email asking for another five star review and I explained in the email why I would not give a five star review and they said that they would make it up to me. I could order the original book that I purchased, printed correctly, at a discounted price of $67. They did not offer to actually give me the correct book with the correct photo on it, but offered that I gave them another $67. Truly shocking. Am I speaking to humans or bots? I'm not sure. If you don't care about format, go for it. But if you want customer service and folks who actually will deliver what they say they will, look elsewhere
Response from memorygram.comApr 17, 2026
Thank you for taking the time to share this feedback. We are sorry to hear the experience did not meet your expectations. When a book is submitted for printing, it goes through an approval process where the customer reviews and confirms all content, including the cover image, before production begins. Once that approval is given, the book is printed exactly as submitted.
Because of that, we are unable to reprint at no cost when the content was approved in its submitted state, which is why a discounted reprint was offered as a courtesy. We understand that it may have felt frustrating, and we are sorry it came across that way. If you would like to discuss this further, we are always here at [email protected] and we genuinely want to help find a resolution.
With Gratitude, The Memorygram Team
RD
Robin D.
What a great way to share a loved ones…
What a great way to share a loved ones memory! I love it!
Response from memorygram.comApr 17, 2026
Short, sweet, and it says it all! Thank you so much. This is exactly why we do what we do. We are so glad Memorygram could be a part of honoring your loved one's memory.
With Gratitude, The Memorygram Team
DO
Doug
I would rate less than one star if it…
I would rate less than one star if it was available!!! Their customer service is non existent! I finally reached a live person who said she’d get back with me in two days, IT NEVER HAPPENED! I tried to contact her via the phone # she gave me, guess what….it doesn’t work!!! Via email they they sent us a date/time that they would contact us. We waited two hours from the designated date/time and of course they never contacted us! We have requested the fee returned since we needed help starting (we started, my wife posted, it ended on my site, I posted and it went to who knows where?? Then we tried to reach out for assistance to no avail. I wouldn’t recommend their service to my worst enemy!! Their customer service is non existent!
Response from memorygram.comApr 20, 2026
Hi Doug,
Thank you for your feedback. We take all concerns seriously and have thoroughly reviewed our records. We were unable to locate any account, order, or correspondence associated with your name or the given information. We also did not receive a response to our formal verification request. We stand behind our customer service; we are reachable by phone, email, and social media, and always strive to follow through on our commitments. If you are a customer and would like to resolve this, please contact us directly at [email protected]. We would love the opportunity to make things right.
With Gratitude, The Memorygram Team
JW
Jenny W.
It is really not that great.
It is really not that great of a service and I do not recommend them. The questions are random and there is no help in organizing. Just find prompts to download from Etsy or get the same prompts online and write your own. You do all of the work anyway. It's very easy to get something bound for much less than they charge.
Response from memorygram.comApr 29, 2026
Thank you for sharing your feedback, Jenny. We are sorry to hear the experience did not meet your expectations. We do want to share that our question prompts are fully customizable, and our team is always available to help with organization and guidance throughout the process. We would love the opportunity to better understand your experience and see if there is anything we can do to help. Please feel free to reach out to us at [email protected].
With Gratitude, The Memorygram Team
AG
Andrew G.
I’m very disappointed as they do…
I’m very disappointed as they do nothing to what the advertise. Trying to get a hold of someone is impossible.
This company shouldn’t be in business
Response from memorygram.comApr 20, 2026
Hi Andrew, thank you for sharing your feedback. We're sorry to hear about your experience and take all concerns seriously. We were unable to locate any account or correspondence associated with your name in our system, and we'd genuinely love the opportunity to make things right. Please reach out to us directly at [email protected] and our team will be happy to assist you. We are always here and reachable by phone, email, and social media.
With Gratitude, The Memorygram Team
