Ruth
Called at 11pm asking if it was open, wasted 2 hours for nothing
Called at 11pm asking if it was open. Representative Kristin said yes. No doctor ever called in the first hour. I called her back a few times finally she said she'd just "put me thru to the provider". I waited on hold till I got disconnected. Called back again Kristin said she'll just find another provider but it may take 20 to 30 minutes. Another hour later I called her back and she said all this time she's been "reaching out to providers" but didn't have anyone yet. At 1am I gave up. Wasted 2 hours for nothing and I need to wake up in 5 hours for work. Told her I would have preferred to have been told she didn't have anyone and to call back in the morning. Totally upsetting.
Response from MeMDJan 30, 2018
Hi Ruth, we appreciate you bringing this to our attention. We regret to learn that you were not contacted by a medical provider in a timely fashion and sincerely apologize for the inconvenience this caused. Given the opportunity, we would like to learn more details about your case and, hopefully, make things right. Please email us at [email protected] so we can further assist you.




