MeMDReviews of memd.me

I appreciate the ability to be seen/heard quickly. However, I was obviously suffering from gout and the suggestion I gave to the doctor was to prescribe colchisine. he did prescribe this, but in such a small quantity (2 or 3 pills) that it was not helpful.

Update: I received a call after my review, which I really appreciated. The woman (not sure if she wants me to reveal her name and/or title) apologized and could understand my frustration after listening to my calls. So I’m leaving my original review below. But I am increasing my stars and would consider using them again. First of all, the doctor was amazing. She was warm, friendly, professional. She asked me questions, listened to my answers, and was sympathetic to my pains and concerns. She told me in my call that if the antibiotics didn’t work in 2-3 days (she specifically said give it 4 doses), call back and get a different antibiotic. After that, I would have to go somewhere to get checked out. Fine. So I call the support center when I wasn’t getting better. The help person, a woman, said she’d reach out to my doctor and then call me back. She calls me back and tells me it’s memd policy to direct me to a doctor that can physically see me. I’m upset but say ok. But I realize I have questions for the original doctor since I asked her questions assuming I can talk to her again. I call back and this is when I get upset-THE WOMAN WON’T TAKE MY CALL. She has some other person repeat the policy without even listening to what I’m asking for. I tell the man I want to ask her a different question and then she gets on the phone and almost immediately puts me on hold. Then she tells me a supervisor will call me back. After listening to your policy yet again, the supervisor finally sets up a time for me to talk to the doctor. I would like to note that after talking to the doctor (again, she was awesome, Dr Dana), she AGAIN offers me a different antibiotic even though the support person and supervisor told me that wasn’t allowed. So after wasting several hours on the phone and not getting the proper antibiotic, the doctor still went against policy twice to try and help me-what she’s supposed to do. Also, I did need to see another doctor.

Too expensive for a 2 minute visit.

I basically got the same information I received googling my symptoms. I was told to wait it out 2-3 weeks and hopefully it would improve. Two days later I was diagnosed with strep throat by a local doctor. Disappointing to pay for nothing. Very nice just not helpful.

Customer service is excellent. I had an issue with my insurance and the customer service team went above and beyond to make sure I was taken care of. If the customer care team has said they have done all they can do, BELIEVE THEM! They are awesome! Also, Ali Cassidy and her team are extremely knowledgeable, professional, and friendly. I thank them all for their outstanding help! _______________ The doctor was quick, but he was a bit too quick. I had more questions and became flustered at him rushing my concerns during the appointment. I ended up calling the pharmacy several times to get questions answered about my medication. _______________ Had my experience with my doctor gone more smooth this would be a 5 star rating simple based off of my experience with the customer support team!

This app is ok if you don’t have a serious illness. I used this Friday and was told my symptoms sounded viral and “it would be an injustice” to prescribe me an antibiotic. I ended up having to go to urgent care where I was told I had strep and was put in an antibiotic and told if it didn’t improve within 24 hours I’d have to go to the hospital to have it drained. Wasted $68 on this app for nothing.

I was told to go to a clinic if I wanted an antibiotic prescription. They can’t prescribe over the phone.

I had a great experience. However, I needed a prior authorization for my medication and they are not able to do that so I had to visit a primary care. I would use them again.