MeMDPronounced Me – M – D, we're simplifying how people access healthcare.MeMD provides high-quality, convenient and affordable healthcare on-demand. Using our proprietary technology we connect patients seeking care for minor medial issues or behavioral health concerns with licensed medical providers and therapists for convenient, anytime access to care. Think of it like a high-tech house call!
MeMD (memd.me) has 1,118 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Hospital & Emergency · Sedona, Arizona
Excellent
Hospital & Emergency · Phoenix, Arizona
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Hospital & Emergency · Cornville, Arizona
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Hospital & Emergency · Scottsdale, Arizona
New
Showing 24 reviews with 2 stars · Clear filters
vanessa H.
When the dr called back she was very helpful. But she didn't call my med's in for 2 days. She was out of the office. The was unacceptable! I was sick. 2 days did make a difference. I was able to get another dr to call back and get some med's called in. Between to 2 drs. I got med's that made a difference.
Paul
I have used this probably about 5 times. The first time they were great but the last 3 have been a waste of money. Each of the last three times the doctors didn’t seem to listen. They wanted to get it over with.
Response from MeMDOct 7, 2020
Hi Paul, Thank you for bringing this situation to our attention. We aim to uphold the highest standards of care and patient service, and regret to learn about your recent experience with us. We want to assure you that we take these concerns seriously, and this is not the patient experience we strive for. Given the opportunity, we'd like to look further into your case so we can learn more about what happened and try to make things right. Please email us at [email protected] so that a manager can follow-up with you. We look forward to hearing from you!
Ana
It seem to have taken over an hour to get a response and even then my conversation with the doctor was less than 5 min
Response from MeMDOct 7, 2020
Hi Ana, thank you for bringing this situation to our attention. We aim to uphold the highest standards of care and patient service, and regret to learn about your recent experience with us. While our providers typically call within 15-20 minutes after you submit your consult, we have been experiencing high volume; we understand your time is valuable and appreciate your patience with us. Given the opportunity, we'd like to look further into your case so we can learn more about what happened and try to make things right. Please email us at [email protected] so that a manager can follow-up with you. We look forward to hearing from you!
Lynn
Hello and thank you for the opportunity to review. I was disappointed in the service, and while I understand the limitations of a virtual appointment, it was less than I'd hoped. I was experiencing ear pain that I hoped to get guidance for. I was told to not get excited about it (or dismissive words to that effect), although I'd had ear pain for 3 weeks. That same day I passed out on the floor of my room and ended up in the hospital. They decided I had a severe intestinal virus, and was dehydrated, but I feel that the inner ear infection that was diagnosed a few days later was also in play. I realize your doctors and staff may be overwhelmed right now, but perhaps a few more questions would have been helpful and helped me avoid a trip to the hospital. Thank you for the opportunity to give feedback, Lynn
Response from MeMDJun 25, 2020
Hello Lynn, We appreciate you taking the time to voice your concerns about the service you received. We sincerely apologize that we did not meet your expectations. While telemedicine is limited, we want to assure you that we take these concerns very seriously, and this is not the patient experience we strive for. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.
Aili
Honestly not super happy with my experience with MeMD. To treat a chronic condition (hives) I was put on a 5-day treatment of medication. When that didn't help, I called back to find out if I could get a refill. That's when I found out that there is a 7-day wait period from the time of my first appointment, meaning that not only would I have to pay for another $70 consultation, but they would not guarantee care until 7 days had passed. I went to another website and received the care I needed.
Response from MeMDApr 23, 2020
Hello Aili, We appreciate you taking the time to voice your concerns about the service you received. We aim to consistently deliver a top-notch patient experience while providing a service to speak with a medical professional with ease and the comfort of your own home. MeMD does not replace your primary care physician and therefore, can not start patients on a new maintenance medication. Please check out our Prescription Policy on our website here: https://www.memd.net/prescription-policy. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.
Ray
Evaluation was quick and very general. Felt like I was talking to just anyone, not a real doctor.
Response from MeMDApr 23, 2020
Hello, We appreciate you taking the time to voice your concerns about the service you received. We aim to consistently deliver a top-notch patient experience while providing a service to speak with a board-certified medical professional in the comfort of your own home. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.
PR
While I understand that call volumes are very high right now but I didn’t receive a call for 8 hours from the scheduled time from the doctor. I did receive two calls from service reps who were nice but I’m still not sure why they said my copay was raised to $67. The doctor was great.
Response from MeMDApr 23, 2020
Hello, We appreciate you taking the time to voice your concerns about the service you received. Our wait times are typically between 15-30 minutes for a provider to call back and we apologize that your experience was far off from what our standards are. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.
Rodney
As with the status quo of most doctor offices.. They are usually running you in and out like a herd of cattle not really taking the time to show care or time to diagnose for that matter.. They take one symptom and run with it not interested in anything else
Response from MeMDDec 3, 2019
Hi Rodney, Thank you for your post. We aim to uphold the highest standards of patient service and regret to learn that this was not your experience. Given the opportunity, we'd like to find out more about what happened with your case and see if we can make things right. Please email us at [email protected] so that a manager may further assist you. Thank you!