MeMDReviews of memd.me

Response from MeMDOct 9, 2020

Hello Liz, Your health and well-being are important to us ; we apologize if our service did not meet your expectations, and appreciate you taking the time to share your feedback. We aim to consistently deliver a top-notch patient experience while providing convenient access to safe and quality care. Our providers are able to prescribe antibiotics when deemed medically necessary, however, as stated in our prescription policy, all medications are written at the discretion of the provider you speak with. Please check out our Prescription Policy on our website here: https://www.memd.net/prescription-policy. Given the opportunity, we'd like to learn more. Please email us at [email protected] so that a manager can look into the details of your case.

Response from MeMDOct 7, 2020

Hi Paul, Thank you for bringing this situation to our attention. We aim to uphold the highest standards of care and patient service, and regret to learn about your recent experience with us. We want to assure you that we take these concerns seriously, and this is not the patient experience we strive for. Given the opportunity, we'd like to look further into your case so we can learn more about what happened and try to make things right. Please email us at [email protected] so that a manager can follow-up with you. We look forward to hearing from you!

Response from MeMDOct 7, 2020

Hi Ana, thank you for bringing this situation to our attention. We aim to uphold the highest standards of care and patient service, and regret to learn about your recent experience with us. While our providers typically call within 15-20 minutes after you submit your consult, we have been experiencing high volume; we understand your time is valuable and appreciate your patience with us. Given the opportunity, we'd like to look further into your case so we can learn more about what happened and try to make things right. Please email us at [email protected] so that a manager can follow-up with you. We look forward to hearing from you!