Aili
There are better options out there
Honestly not super happy with my experience with MeMD. To treat a chronic condition (hives) I was put on a 5-day treatment of medication. When that didn't help, I called back to find out if I could get a refill. That's when I found out that there is a 7-day wait period from the time of my first appointment, meaning that not only would I have to pay for another $70 consultation, but they would not guarantee care until 7 days had passed. I went to another website and received the care I needed.
Response from MeMDApr 23, 2020
Hello Aili, We appreciate you taking the time to voice your concerns about the service you received. We aim to consistently deliver a top-notch patient experience while providing a service to speak with a medical professional with ease and the comfort of your own home. MeMD does not replace your primary care physician and therefore, can not start patients on a new maintenance medication. Please check out our Prescription Policy on our website here: https://www.memd.net/prescription-policy. Given the opportunity, we'd like to review your case. Please email us at [email protected] so a manager can follow-up with you. Thank you, we look forward to hearing from you.