Edward H.
Be careful with this company
I suggest to anyone who is considering a purchase from Melori be careful. When my order arrived incomplete, I attempted to reach customer service several times. They failed to respond to my emails and when I called, the phone just rang until it disconnected. There are no customer service agents available by phone. I paid for 2 products and received only one and there is no way to get a refund. Again, be very careful when ordering. Others carry the same products so there is no real need to shop at Melori for anything. Very disappointed.
Response from MeloriFeb 11, 2026
Dear Customer, Thank you for reaching out, and we’re sorry for the inconvenience caused by the missing item in your delivery. We noticed your comment on our website regarding the order being delivered incomplete. Although we didn’t receive a message from the email address used at checkout, we immediately investigated the case and processed a refund for the missing item. Depending on your bank or payment method, the refund may take a few business days to appear on your statement. If you’d like, you can share your order number with us and we’ll gladly confirm the refund details and assist further. Our Customer Service team is available via email and phone, and we’re always happy to help. Thank you for choosing Melori. Best regards, Batuhan