Hanna D.
I’m very disappointed with this…
I’m very disappointed with this company’s customer service. It has already been three weeks and my order still hasn’t been delivered. I contacted the company to find out what was happening with my package. They responded once and provided a UPS tracking number, but that number does not exist in the UPS system — there is no such package. After that I emailed the company several more times to clarify the situation, but I never received any response. My emails are ignored and there has been absolutely no communication. I’m very frustrated because I have to try to figure out what is happening with my package on my own. I was really waiting for this cream because I needed it. It’s very disappointing that the company let me down, so I would not recommend ordering products from this website.
Response from MeloriMar 13, 2026
Dear Hanna, We’re sorry for the frustration this has caused. Not having clear, consistent communication is not acceptable, and we understand how stressful it is to be waiting for an order you needed. Please contact us at [email protected] with your order number and the tracking number you received (a screenshot is fine). We will immediately verify the shipment directly with the carrier and provide a clear update. If the tracking number was entered incorrectly or the shipment is not progressing, we will arrange a resolution promptly in line with our policy (refund or reshipment, as applicable). Thank you for bringing this to our attention.