Melanista Reviews | Read Customer Reviews of melanista.com

Melanista Reviews | Read Customer Reviews of melanista.com

Melanista reviews

281 approved reviews, newest moderated first

Roxanne
Sep 29, 2024
Beautiful colors
I should have bought the bag with the zipper. The bag is too open. Maybe if there was more than one hook to close it, I would like it. The colors are beautiful. But I probably won't use it much.
Response from MelanistaOct 1, 2024
Dear Roxanne, Thank you for sharing your feedback with us! We truly appreciate your insights regarding the bag. We’re glad to hear that you find the colors beautiful, but we’re sorry to learn that the design didn’t fully meet your expectations. We understand how important it is for a bag to have the right functionality, and we value your suggestion about adding more hooks for closure. Your comments will help us improve our designs in the future. Thank you again for your feedback, and we hope to serve you better!
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Belinda R.
Sep 29, 2024
Beautiful Bag
I ordered two handbags: one for a family member for her birthday and one for myself. I expected to get both bags at the same time but that's fine. Looking forward to getting the bag I ordered for myself. The bag for my family member is beautiful!!! Having her name on it, made it stand out more taking it from a "beautiful" bag to a "stunning" bag.
Response from MelanistaOct 1, 2024
Hi Belinda, Thank you so much for your lovely review! We’re thrilled to hear that the handbag for your family member turned out beautiful, especially with her name on it. 😍 We appreciate your understanding regarding the timing of your order. We strive to ensure that each bag is crafted with care, which can sometimes result in varying delivery times. We’re excited for you to receive your own bag and hope it exceeds your expectations as well. If you have any questions or need assistance in the meantime, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again in the future!💕👜
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cheryl S.
Sep 4, 2024
The bags and wallets are nice
The bags and wallets are nice. I have finally received all 4 products. However both of the protective boxes for the two large bags I received did not fare well during shipping. They needed protection too. They were both dented in several places and torn at each of the top four corners. Otherwise all else was fine
Response from MelanistaSep 4, 2024
Hi Cheryl, Thank you for taking the time to share your feedback! We’re glad to hear that you like the bags and wallets you received. However, we apologize for the condition of the protective boxes upon arrival. We understand how important it is for your products to arrive in perfect condition, and we appreciate your input regarding the packaging. We will definitely review our shipping practices to ensure that both the bags and their protective boxes receive the care they deserve during transit. If there’s anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out. We value your support and look forward to serving you again in the future!
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J B.
Aug 29, 2024
So nice
Wow is the best expression that I have! I love the size and quality of the vegan leather material. Can’t wait to get my 2nd shipment hopefully soon.
Response from MelanistaAug 29, 2024
Hi J Brown, Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving the size and quality of our vegan leather bags.😊 We appreciate your enthusiasm and can’t wait for you to receive your second shipment. Rest assured, we’re working hard to get it to you as quickly as possible. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. Thank you for your support, and we look forward to serving you again soon!
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Sarita H.
Aug 29, 2024
The satchels are gorgeous
The satchels are gorgeous, I’ve already gotten compliments. They loved the fact that my name was on it. I noticed that the items have a smell, does that go away or is there a way to minimize it. Otherwise the wait was awesome. Thank you
Response from MelanistaAug 29, 2024
Hi Sarita, Thank you for your lovely review! We’re so glad to hear that you’re enjoying your satchels and that you’ve received compliments on them! Regarding the smell you’ve noticed, we recommend leaving your satchel outside in a well-ventilated area for a few days; this can help minimize any odors. Additionally, placing a fabric softener sheet inside the bag can also work wonders! We appreciate your patience, and we’re thrilled to hear that your wait was awesome. Thank you for your support!🙏👜💖
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VL B.
Aug 27, 2024
Melanista Bags are GREAT
Ordering was easy, shipping updates were constant and the quality is GREAT, however, I ordered two bags at once, but they came in separate shipping... days apart.
Response from MelanistaAug 27, 2024
Hi VL Brown, Thank you so much for your thoughtful review! We’re delighted to hear that you found the ordering process easy and appreciated the shipping updates. 😊 It’s great to know that you’re happy with the quality of your bags! We apologize for the inconvenience of receiving your orders separately. We understand how important it is to have everything arrive together, and we appreciate your patience. If you could contact us via email at [email protected] with your order information, our team would be happy to check the status and provide you with any updates. Thank you for choosing us, and we look forward to assisting you further!
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myisha H.
Aug 25, 2024
Unsatisfied
I placed this order on Aug 1 and have only received the wallet and not the bag. No communication on when the purse will be shipped. So I am not happy with this buying experience.
Response from MelanistaAug 28, 2024
Hi Myisha, Thank you for your review, and we sincerely apologize for the delay with your order. Our staff has just reached out to provide an update about your second package, and we hope you can wait a little longer as we work to get it to you. We value your experience and are committed to improving our communication moving forward. Thank you for your understanding, and we hope you love your bag once it arrives!
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Dorinda
Aug 20, 2024
Melanista purses
This company stays in contact throughout the process. The items are pretty and look more expensive than the actual prices. I like the fact I can have a name added to it. I’m impressed. One was a gift and she loved it. I am still waiting for one more item to arrive.
Response from MelanistaAug 21, 2024
Hi Dorinda, Thank you so much for your kind review! We’re thrilled to hear that you appreciate our communication throughout the process. It’s important to us that our customers feel informed and valued. We’re also glad to know you find our items beautiful and representative of great value. It’s fantastic to hear that the gift you gave was loved! We hope the remaining item arrives soon, and if you have any questions about your order, please feel free to reach out.👜💖
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