Patrice H.
Bait and Switch
The item was ordered a month ago and did not arrive in time to be gifted for my sisters birthday. The one I did receive was not leather. They are not a U.S.based company like they portray. The items are from overseas.
Response from MelanistaJul 1, 2024
Dear Patrice, Thank you for sharing your experience, and we apologize for any inconvenience you have faced regarding your recent order. Regarding the item you received, we apologize if it did not arrive in time or meet your expectations. 😢 We understand your disappointment, and we would appreciate it if you could kindly provide us with more details or pictures of the item so that we can investigate further and address the issue appropriately. Our team has taken note of your concerns and has reached out to you via email to provide further assistance. We genuinely care about resolving this matter for you and ensuring your satisfaction. Once again, we apologize for any inconvenience caused and assure you that our team is here to provide you with the support you need. Thank you for your patience, and we look forward to resolving these matters via email! Best regards, Mary