STEPHANIE R.
From the day I received my notification… it has been an awful experience.
From the day I received my notification that my bag was going to be delivered problems arose, unfortunately, it did not show up, so I wrote three days after the delivery date and was told to look around the neighborhood or ask the post office, I replied to the company, that the said date of delivery was a Sunday and nothing had been found or seen, they quickly wrote back and said they would investigate. 24-48 hours later I received notification that my package was in route, finally my wallet showed up (zipper damaged) and 24 hours later the bag showed up. This has been an awful experience for the price of this bag and the fact it has damage, I was told to send a video of the zippered part or apply moisturizing cream to it, this does not sit well with me but you live and you learn.
Response from MelanistaApr 9, 2025
Hi Stephanie, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your order. We strive to provide a seamless experience, and it's disappointing to learn that we fell short this time. Your feedback is invaluable, and I want to ensure we address your concerns about the damaged wallet properly. Please check your email for support options, and we’ll do our best to make this right. Thank you for your patience!