Melanista Reviews | Read Customer Reviews of melanista.com

Melanista Reviews | Read Customer Reviews of melanista.com

Melanista reviews

281 approved reviews, newest moderated first

Funke A.
Dec 25, 2024
Customer service is horrible
Customer service is horrible! We can't get any answer on our purchases. I can that it takes time to receive the products but Customer service could respond back to our emails.
Response from MelanistaDec 28, 2024
Hi Funke, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the difficulties you've faced in reaching our customer service. We understand how frustrating it can be not to receive timely responses, especially when you have questions about your order. Due to an overwhelming number of inquiries, our response times have unfortunately been longer than we would like. However, our staff has reached out via email with tracking updates, and we are doing our best to ensure your order is delivered as soon as possible.😔 We truly appreciate your patience and understanding during this busy time. If you have any further questions or need assistance, please don’t hesitate to reach out again. We’re here to help!
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Jase King J.
Dec 24, 2024
Seriously disappointed with how long…
Seriously disappointed with how long this is taking. The tracking information isn't working either, which is super frustrating. I've been checking for updates constantly, and still nothing. This is making me rethink ordering from here again. Hope it gets here soon! I ordered Nov. 21st and it is Dec 24th. I still don't have it and I order 2 bags. I now have to pay more to get more gifts.
Response from MelanistaDec 28, 2024
Hi Jase, Thank you for taking the time to share your experience on Trustpilot. We sincerely apologize for the frustration and disappointment you've encountered with your order. We understand how important it is to receive your items on time, especially during the holiday season. As our bags are made to order, this can sometimes lead to longer production and shipping times than we would like. We are truly sorry that your order placed on November 21st has not yet arrived, and we understand how disheartening this situation can be. For tracking updates, please reach out to us at [email protected], and our team will assist you as quickly as possible. We appreciate your patience and understanding, and we’re committed to resolving this for you. Thank you for giving us the opportunity to improve your experience.
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loveluthy
Dec 24, 2024
Scam Product coming from China
As many of us have brought into the brand “Made by Black Queens For Black Queens“ We need to start doing our research before being scam into buying something that we thought is made by us. I have purchased mine since November and today is December 24th only to find out that product is coming from China. Other people are mentioning that they also advertise under different brands. This has “Chinese Scam” written all over it. A truly Black owned business would not use the word “Italian Leather” as we all know where genuine leather comes from.
Response from MelanistaDec 24, 2024
Dear loveluthy, We sincerely apologize for any disappointment and confusion regarding your order. We understand your concerns, especially as our mission is to celebrate and uplift our community. Our items are indeed made-to-order, which can result in longer production and shipping times. We are committed to delivering quality products that meet your expectations, and we are actively working to hasten the process for your order. We want to clarify that while we pride ourselves on our craftsmanship, some materials may be sourced globally to ensure the highest quality. Please feel free to reach out to us at [email protected] for any updates or further concerns regarding your order. We are here to assist you and hope to restore your faith in our brand. Thank you for your understanding and support!
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Cassandra M.
Dec 22, 2024
Ordered a bag from here around Nov
Ordered a bag from here around Nov. 30, have not received it yet. Christmas gift for my sister. Not sure if it will be here in time.
Response from MelanistaDec 24, 2024
Dear Cassandra, We sincerely apologize for the delay you’re experiencing with your order. Typically, our production process takes 5-7 business days, followed by another 15-20 business days for shipping. We regret any uncertainty this may have caused regarding your order's arrival. We want to assure you that the bag you ordered is crafted with care and will meet your expectations. For the latest updates on your order status, please reach out to us at [email protected]. We are here to assist you and ensure you receive your gift as soon as possible. Thank you for your understanding and patience during this time. We truly appreciate your support.
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Customer12
Dec 22, 2024
I am truly disappointed in this company
I am truly disappointed in this company. I ordered several items on Dec 1 and have yet to receive the orders as of Dec 21. Like many of the other reviewers, I expected to have for Christmas presents but now have to rethink the gifts since I have no idea when the bags will arrive. I truly try to support our own but this experience is way below my expectations. I’ve tried contacting via email and on their site but still no response. Just a constant stream of advertising emails about purchasing more items. At the very least, they should respond to customers.
Response from MelanistaDec 24, 2024
Dear Customer, We are truly sorry to hear about your disappointing experience with your order. We understand how important it is to receive your items on time, especially with the holidays approaching. Typically, our production process takes 5-7 business days, followed by 15-20 business days for shipping (https://melanista.com/pages/shipping-delivery). We regret any confusion or frustration this timeline has caused. We value our customers immensely and strive to provide excellent service. Your feedback highlights areas where we need to improve, especially in our communication. Please reach out to us at [email protected] for the latest updates on your order. We assure you that the bags you ordered will meet your expectations. Thank you for your patience and understanding. We hope to resolve this matter for you promptly.
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Pam
Dec 22, 2024
I placed an order for 2 handbags on…
I placed an order for 2 handbags on November 28 and still have NOTreceived them. The tracking gives very little info on when you will receive the order. This is a Christmas gift for 2 people. Today is December 21 and I am very disappointed that the order is not here. I spent 186.00 dollars on these purses so I feel that I should at least get a 50%discount. I may never order from here again.
Response from MelanistaDec 24, 2024
Dear Pam, We sincerely apologize for the disappointment and frustration you’re experiencing with your order. We understand how important it is to receive your gifts on time, especially for the holidays. Please rest assured that the handbags you ordered are crafted with care and will meet your expectations. We appreciate your patience during this time and want to resolve this for you. For the most accurate updates on your order, please reach out to us at [email protected]. We value your feedback and hope to regain your trust. Thank you for your understanding, and we look forward to assisting you.
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Praiznalways
Dec 21, 2024
Lack of updates
I really try my best to support my community however it's hard to when you don't get what you pay for. I ordered 2 bags for the holidays in the middle of November and to date, no updates from Melanista, I have to go to the China website to get info. I'm sure the bags are beautiful but I definitely would never refer anyone to purchase from them!
Response from MelanistaDec 24, 2024
Dear Customer, We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how disappointing it can be not to receive timely updates, especially when supporting local businesses. Typically, our production process takes 5-7 business days, followed by an additional 15-20 business days for shipping (https://melanista.com/pages/shipping-delivery). We truly appreciate your support and want to assure you that the bags you ordered are crafted with care and will meet your expectations. Please reach out to us directly at [email protected] for updates on your order. We are here to help and ensure you receive your items as soon as possible. Thank you for your understanding, and we hope to turn your experience around!
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Albert Harris J.
Dec 21, 2024
Do not order from this Melanista…
Do not order from this Melanista company. They take your money and send you false tracking information and they have no number for you to contact a real person. I saw one of their ads and decided to buy a bag for daughter to gift to her as Christmas gift while she is deployed to a combat zone. This purchase was completed before thanksgiving and almost a month later I still haven’t received my soldiers gift.
Response from MelanistaDec 24, 2024
Dear Albert, We sincerely apologize for the frustration you’ve experienced with your order. We understand how important it is to receive your gift, especially during this meaningful time. Typically, our production process takes 5-7 business days, followed by an additional 15-20 business days for shipping (https://melanista.com/pages/shipping-delivery). We are truly sorry for any confusion regarding the tracking information and for the lack of direct contact options. Your feedback is invaluable, and we are actively working to improve our communication. Please reach out to us via email at [email protected] for updates on your order. We are here to assist you and ensure you receive your daughter’s gift as soon as possible. Thank you for your understanding and patience.
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