Melanista Reviews | Read Customer Reviews of melanista.com

Melanista Reviews | Read Customer Reviews of melanista.com

Melanista reviews

281 approved reviews, newest moderated first

Official_LyftLyfe_Fitness L.
Dec 30, 2024
No Christmas gifts for my girls this year
I want so bad ²be supportive of this business but I can't believe it takes this long² receive a order. I ordered two bags this November as a Christmas gifts for my wife and daughter, today is 12/30 still no package. This is such a terrible experience and to think I planned on ordering a bag for my mom. I couldn't recommend this business to anyone.
Response from MelanistaDec 31, 2024
Dear Customer, Thank you for sharing your feedback with us, and we sincerely apologize for the delay in receiving your order. We understand how important it is to have gifts in time for the holidays, and we’re truly sorry for any disappointment this has caused. Our production and shipping times typically range from 20-25 business days, and we appreciate your patience during this busy season. If you’d like to receive tracking updates on your order, please feel free to contact us via email at [email protected] . We are here to help and ensure you get the information you need. We value your support and hope to improve your experience in the future. Thank you for your understanding, and we hope to serve you better next time.
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Michelle
Dec 30, 2024
Santa Clause SKIPPED My House - this service is ghetto
I have received a very beautiful wallet for Christmas. I'm all packed and ready for my New Year's trip WITH NO PURSE!!!! I PICTURED MYSELF BOARDING THE PLANE WITH MY PURSE. It was ordered on November 20th....JCW00003003965 MELINISTAB-4598 BY R. DRAKE for me.... disappointed ME. Sad ME...the me that is encouraging him to contact his credit card company because I feel like this is a scam. I can't imagine what could possibly be done to rectify this horrible customer service. As a black woman, I have put off sharing because I want so bad to be supportive. As a customer, consumer and business person, I can't imagine NOT being contacted with some type of apology, refund, or discount. Definitely, not on a future purchase, but on the funds that were spent on an imaginary gift.
Response from MelanistaDec 31, 2024
Dear Michelle, Thank you for sharing your experience, and we sincerely apologize for the disappointment regarding your order. We understand how important it is to have your purse for your New Year's trip, and we’re truly sorry for the inconvenience this has caused. Our production and shipping times typically range from 20 to 25 business days, and items can sometimes be shipped separately, which can lead to delays. We appreciate your patience as we work to fulfill your order. We would love to assist you further and provide tracking updates. Please reach out to us at [email protected], and we’ll do our best to resolve this situation for you. Your support means a lot to us, and we want to ensure your satisfaction. Thank you for your understanding, and we hope to make this right for you.
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Dommenique D.
Dec 28, 2024
The shipping time was long
The shipping time was long, however, my products did arrive. Jennifer with customer service responded to my email requests asking for my products. I am aware that busy seasons can be chaotic and also shipping companies can have internal issues such as when employees go on strike. I’m not sure what all happened to delay my gifts, but I am satisfied with my purchases. The wallet arrived before the satchel/purse but it arrived personalized. I paid extra for it and I erroneously thought the wallet would be personalized as well. If I order again, I’d like to have both wallet and satchel personalized. I ordered November 20 and both items were in my possession December 26. I am glad that I got a response from Jennifer and that I received my order.
Response from MelanistaDec 28, 2024
Hi Dommenique, Thank you for sharing your wonderful review! We sincerely apologize for the longer shipping time you encountered, but we’re glad to hear that your products have finally arrived. We truly appreciate your understanding, especially during such a busy season when various factors can impact delivery times. We’re thrilled to know that Jennifer from our customer service team was able to assist you and respond to your inquiries. Your feedback about the personalization of your wallet and satchel is invaluable, and we’ll make sure to note your preference for future orders. We’re delighted that you are satisfied with your purchases and hope you enjoy using them!😊👜
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tim D.
Dec 28, 2024
Awful
There was communication daily at first, then after the quoted 10-12 day delivery time passed and I started asking questions the responses slowed to non existent. I had to dispute the charge w my credit card to get a response and still over a month after I ordered my item it’s not here. It was a Christmas gift that hopefully will be here by New Years but now the tracking isnt even being updated.
Response from MelanistaDec 28, 2024
Hi Tim, Thank you for taking the time to share your experience on Trustpilot. We sincerely apologize for the frustration you’ve faced regarding your order. We understand how important it is to receive your items, especially when they are intended as gifts.😢 As our products are made to order, this can sometimes lead to longer production and shipping times than anticipated, and we regret that our communication has not met your expectations. We are committed to improving our response times and will do our best to keep you updated on your order status. We truly appreciate your patience and understanding during this busy season. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We hope your item arrives soon and that it brings joy for New Year’s celebrations!
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Sharon B.
Dec 27, 2024
I am a little disappointed that my 2nd…
I am a little disappointed that my 2nd shipment (the actual purses) have not arrived yet but I am pleased with the wallets that have been received. Thank you
Response from MelanistaDec 28, 2024
Hi Sharon, Thank you for your review on Trustpilot! We sincerely apologize for the delay in the arrival of your second shipment. We understand how disappointing it can be when items don’t arrive as expected, especially when you’re excited about your new purses. We want to assure you that our items can sometimes be shipped separately due to our made-to-order process. We appreciate your patience and understanding as we work to get your purses to you as quickly as possible. We’re glad to hear that you’re pleased with the wallets! We hope you enjoy them and look forward to delivering the purses soon. 💖
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Kevin T.
Dec 27, 2024
This is a follow up to my last review
This is a follow up to my last review. I was frustrated about the time it took for my purchase to be delivered. I had to ask for the status of my delivery to be informed. Well, the wait is finally over. It arrived today (12/27/24). It wasn’t a scam. My wife loves the purse. It looks better in person. I’m glad I had to eat my words. I’d rather do that than be scammed. I gave a rating of 4 stars because I thought the time it took to arrive was not up to standards. If it wasn’t for that I would have given them 5 stars. So, if you don’t mind a delay in arrival then make your purchase. You won’t be disappointed. Thanks Melanista!
Response from MelanistaDec 28, 2024
Hi Kevin, Thank you so much for your follow-up review on Trustpilot! We sincerely apologize for the delay in your order and truly appreciate your patience throughout the process. We understand how important timely delivery is, especially during the holiday season. We’re thrilled to hear that your wife loves the purse and that it exceeded your expectations! Our items are made to order, which can sometimes lead to longer production and shipping times, but we strive to ensure that our products meet the highest standards of quality.😊 Thank you for your kind words and for giving us the opportunity to serve you. We hope you both enjoy the purse for years to come!
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Adrienne S.
Dec 26, 2024
I place and order on Nov
I place and order on Nov. 24 and then another one on Dec. 1. I have not received either order or tracking information that is valid. I am requesting a refund due to the fact that it well over 30 days. I will be reporting them to the BBB.
Response from MelanistaDec 28, 2024
Hi Adrienne, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've encountered with your orders. We understand how disappointing it is not to receive your items or valid tracking information, especially after placing multiple orders. Our products are made to order, which can sometimes lead to longer production and shipping times than we anticipate. We want to assure you that our staff has reached out via email with updates regarding your tracking, and we are doing our best to expedite your orders. If you would like to discuss your refund request or any other concerns, please feel free to reach out to us directly. We appreciate your patience and understanding during this busy period, and we are here to help resolve this for you!
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Lance S.
Dec 25, 2024
Suspect Company
The whole company fishy ! Say Black Owned but everything comes from China ! Atleast 3 other sites seem to be the same company. Takes a month to get anything and so far I haven’t got anything. So don’t buy if you want it before Christmas.
Response from MelanistaDec 28, 2024
Dear Lance, Thank you for sharing your thoughts on Trustpilot. We sincerely apologize for the frustration you’ve experienced with your order. We understand your concerns regarding the production and shipping times, especially during the holiday season. As our items are made to order, this can lead to longer processing times than anticipated. We want to assure you that our team has reached out via email with tracking updates, and we are committed to doing our best to have your order delivered as quickly as possible. We value your feedback and are here to address any further questions or concerns you may have. Thank you for your understanding, and we hope to improve your experience with us.
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