Melanista Reviews | Read Customer Reviews of melanista.com

Melanista Reviews | Read Customer Reviews of melanista.com

Melanista reviews

281 approved reviews, newest moderated first

Dianna S.
Feb 24, 2025
Product arrived damaged
I received the wallet, however the zipper is broken 😞 split down the middle, I would like to have an undamage one, please advise how to return, thanks
Response from MelanistaFeb 25, 2025
Dear Dianna, We’re truly sorry to hear about the issue with your wallet and understand how disappointing that must be. We want to make this right for you! Please reach out to us via email at [email protected] and include pictures of the damaged zipper. Our team will assist you with the return process and ensure you receive a replacement wallet as soon as possible. Your satisfaction is our priority, and we appreciate your understanding. Thank you for bringing this to our attention, and we look forward to resolving it for you! 💖✨
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PAMELA M.
Feb 24, 2025
I received my cosmetic case today and I…
I received my cosmetic case today and I love it! My daughter will be so happy with it., and especially since it's from a black owned company!
Response from MelanistaFeb 25, 2025
Hi Pamela, Thank you so much for your wonderful review! We’re thrilled to hear that you love your cosmetic case and that it will bring joy to your daughter. It’s heartwarming to know that you appreciate supporting a Black-owned company, and we’re proud to be part of that community. Your support means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy the cosmetic case, and we hope your daughter loves it too! 💖✨
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Sandra
Feb 23, 2025
My wallet is beautiful and well made!
I received my free wallet and it is beautiful. I thought it would be bigger, but it is very nice and well made.
Response from MelanistaFeb 25, 2025
Hi Sandra, Thank you so much for your kind review! We’re delighted to hear that you received your free wallet and think it’s beautiful. We understand that size can sometimes be surprising, but we’re thrilled that you appreciate the quality and craftsmanship. Your feedback is invaluable to us as we continue to improve our products. If you have any questions or need assistance, please feel free to reach out. Enjoy your lovely wallet! 💖✨
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Diane R.
Feb 23, 2025
Communicates Often
From the moment I placed my order to the delivery of my shipment, Melanista has been communicating consistently about the status of my order, shipping and tracking, and completion of the shipment. They even notified when there was an issue with a shipment. They deliver your items as soon as it's complete, so you may have several shipments for one order. This is the only drawback, if I had to choose what could be improved. One of my shipments said it was undeliverable, however, I received another shipment. This really falls on the shipping company and not Melanista directly. I've notified them and they are looking into it. The quality of my tote is impeccable. Every stitch is carefully woven and is of high quality. I cannot wait to use it as I just received it today. I'm really impressed and would recommend ordering from Melanista.
Response from MelanistaFeb 25, 2025
Dear Diane, Thank you for your detailed and thoughtful review! We’re so glad to hear about your positive experience with our communication throughout your order process. We strive to keep our customers informed, and it’s great to know you appreciated that. We understand that multiple shipments can be a bit of a drawback, and we appreciate your understanding regarding the shipping issues. It’s wonderful to hear that you find the quality of your tote impeccable! Thank you for recommending us, and we hope you enjoy using your bag! 💖✨
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B D.
Feb 20, 2025
Absolutely horrible shipping times
Absolutely horrible shipping times. I originally ordered the 1st week of November for a Christmas Gift. After multiple emails and a bad review here it finally showed up on Christmas eve. To make up for the poor timing, I was offered a free bag. My wife actually selected a bag of her choice around 12/30. Now the same thing all over again. Per their shipping tracking they provide, and again, countless emails, the order made it to Dallas on 1/22. We live in Fort Worth, an hour away and here it is 2/20 and it's still not delivered. ANYONE THINKING OF ORDERING FROM THIS COMPANY, ORDER 6 MONTHS AHEAD OF WHEN YOU ACTUALLY WANT YOUR PRODUCT TO HOPEFULLY HAVE IT WHEN NEEDED. THAT IS IF YOU ORDER FEOM THEM AT ALL. IN MY EXPERIENCE AND OPINION.....NOOOOOOOOOOO
Response from MelanistaFeb 21, 2025
Dear Brandon, We sincerely apologize for the frustrating experience you’ve had with your orders. We understand how disappointing it is not to receive your items on time, especially for such special occasions. We truly value your feedback and appreciate your patience throughout this process. To make things right, we will process a replacement bag for you immediately. Please allow us a little time to ensure it reaches you as quickly as possible. Your satisfaction is important to us, and we want to restore your faith in our company. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward. 💖
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Tinika W.
Feb 19, 2025
I REALLY LOVE MY BAG!!!OMG I Can't wait…
I REALLY LOVE MY BAG!!!OMG I Can't wait to carry it out.
Response from MelanistaFeb 21, 2025
Dear Tinika, thank you so much for your wonderful review! 🌟 We are thrilled to hear that you love your bag! It means a lot to us that you’re excited to carry it out. We put a lot of care into our designs, and it’s fantastic to know it resonates with you. If you have any photos of you using the bag, we’d love to see them. Thank you for being a valued customer, and we hope to serve you again soon! 😊
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Steven B.
Feb 16, 2025
The bag and wallet are beautiful
The bag and wallet are beautiful. The only problem is you have to be patient. It took over a month to get my items. One they arrived, my wife loved the bag and wallet. She uses the wallet daily. She gets compliments on the bag! I did well..Thank you Melanista!
Response from MelanistaFeb 18, 2025
Hi Steven, Thank you so much for your fantastic review! We’re delighted to hear that both the bag and wallet are beautiful and that your wife loves them! 🎉 It’s wonderful to know she’s receiving compliments on the bag—what a great gift! We truly appreciate your patience during the shipping process, as we strive to provide quality products. Your support means a lot to us. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again in the future!
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Angela J.
Feb 10, 2025
Super Cute
I have received the last item from my order an I must say I really like this little tote bag it is super cute, an a great size too.
Response from MelanistaFeb 11, 2025
Hi Angela, Thank you so much for your wonderful review! We're thrilled to hear that you love your little tote bag and that it’s the perfect size for you. 😊 Your satisfaction means the world to us, and we’re delighted that our product has met your expectations. We appreciate your support and hope you enjoy using your tote bag for many adventures to come! If you have any questions or need assistance in the future, please don’t hesitate to reach out.💖👜
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