MaevReviews of meetmaev.com

I’m having trouble reaching customer support. I sent an email to their support team on Oct 14th and haven’t heard a peep other than the automated message claiming they would try to respond within 24 hours. I am an experienced DIY raw feeder and am reviewing this product from that perspective. Maev’s raw dog food, in my opinion, is just ok. Seeing the individual ingredients may give customers peace of mind, but it would increase the convenience factor if they blended the ingredients so that every bowl could be balanced. There’s nothing wrong with balancing over time, this would simply be an improvement. The benefit of seeing the ingredients is I can see the proportion of the primary ingredients. I think they rely too much on beef liver as a source of calories. Liver is a vital ingredient and nutritionally dense, but over feeding secreting organs can lead to loose stool. The ratio of muscle meat is too low for my preference. Maev is a great option for those new to raw feeding; however, once you’re comfortable with raw feeding, if you have time to research to DIY or money for a better brand, I would transition off of Maev. Maev is amazing for convenience, but their recipes and customer service are severely lacking. My biggest concern now is that if I try to contact them to cancel, they won’t respond in time and I’ll keep getting charged. Hopefully, it won’t come to that.

My dog hated it. I tried it frozen and thawed but it becomes like much when frozen. My dog is not picky at all but refuses to eat it even when his old food was mixed in. Customer service is awful. Actually the worst. I do not trust them to not charge me again for this so I cancelled my card with my bank. I do not trust or like them and I would advise you not to order from this company.

If I could provide ZERO STARS I would. I placed ONE order for my dogs to try it. I had already had them sample Farmer’s Dog which they LOVE. My dogs did not like the Maev and were even reluctant to eat it at all. It was messy and messier than Farmer’s because at least that one you can simply squeeze it out of the bag. It also does not thaw out like they claim so your dog has to eat frozen food bits unless you leave it out for FAR LONGER than they direct. That stated, it was SOOO NOT WORTH the price and since I knew they loved Farmer’s Dog, I simply opted not to re-order. I sent them an email advising of my decision. Approximately 2-3 weeks later I got a charge on my account for $356.55 (that’s only 3 dogs$$$). I contacted the company immediately but their customer service days/hours are designed to be problematic for anyone who works. Leaving a message, I did not receive a call back for several days. Once they called me, I spoke to some woman from another country who happily told me they would refuse to cancel my transaction and would be shipping out the dogfood anyway. When I requested to speak with someone of authority I was told I could not and no managers were available. HORRIBLE BUSINESS PRACTICES and HIDEOUS CUSTOMER SERVICE IN SOME OTHER COUNTRY!! DO NOT SUPPORT THIS COMPANY AND THEIR FRAUDULENT BUSINESS PRACTICES.

Completely disorganized, unprofessional company. 1st shipment was already 1 day late. It arrived defrosted, with the WRONG ITEMS in it as well as ONE ITEM MISSING. MY DOG IS ALLERGIC TO CHICKEN AND THEY SENT ME CHICKEN THAT I DID NOT ORDER. I HAD TO THROW AWAY THE ENTIRE FIRST SHIPMENT. I realized I could not possibly rely upon such a disorganized company, as my dog's stomach is very sensitive. AT FIRST, they refused to refund me, even when I told them I won't start my dog on their food because I don't trust them. They shipped a second parcel of their food three days 3 days AFTER I told them I won't be continuing with them. Supposedly, they have veterinarian's involved with their company and should be aware of the severe issues that can occur when a dog's food is changed, back and forth. I DID NOT ACCEPT THE SECOND SHIPMENT THAT WAS SENT AFTER I TOLD THEM I DID NOT WANT IT. SO - my dog ended up with NO FOOD, but Maev was refusing to refund the cost, despite their mixups. In addition, communicating with them was ALWAYS very difficult, as there were computer glitches and it took a long time before the system would give me a telephone number. I filed a complaint with my bank, after which, Celine at Maev called me. She was VERY nice and understanding, and she promised to refund all the money. A month later, I have now been informed from MY BANK ACCOUNT THAT NO REFUND WAS GIVEN. This is a very disorganized company, so it is possible that they simply forgot to refund my money. OR, they are a bunch of crooks who deliberately did it to me. But the situation FOR ME is the same. We received no merchandise that my dog could use, and now $211.23 has been taken out of my limited Social Security income. How will I feed my dog without money or dog food? You cannot trust these people. They are disorganized and/or they LIE TO YOU. They took advantage of a 70 year-old disabled lady and put my dog in danger by sending us defrosted food that was NOT ordered (CHICKEN, to which my dog is allergic) and which was missing one of the items I paid for. They are untrustworthy. DO NOT ORDER FROM THESE PEOPLE!

We have 2 pugs, one was OK with the food but the other would throw up the food. Also, we have recieved multiple orders that were thawed....once thawed this product turn to mush and cannot be used. Very expensive for what it is, better options available. Good concept but not sustainable in my opinion.

Shipping is very fast. Although the price is a bit high, considering that it is proportioned and ready raw food it certainly is worth the price. Really struggled with finding a reliable food for my puppy that would stop his diarrhea and this certainly did the trick. Not only is his poop solid but his coat has become shiny and soft and he gets extremely excited for breakfast and dinner compared to before.

They have no live chat on the website and it's really hard to find how to reach out to them. Horrible experience. The food also came with all liver on top instead of mixed in. Not worth the high cost if I have to mix it myself.

OMG my dog (Golden Doodle) LOVES MAEV frozen food. We have tried Farmer’s Dog, Nom Nom and Ollie; which my dog (Baron, Mini Golden Doddle) just smelled and turned around and did not eat. Yers he eventually ate some but not with any vigor. Then I introduced MAEV, He loved it. He is on Maev 100 % now and he eagerly eats all and licks the bowl.