MaevReviews of meetmaev.com

I’ve been feeding this to my dog for 4 years in those 4 years I’ve only had about 5 incidents where my food got delivered thawed and every single time Maevs customer service quickly responds with a replacement order. I like that I get reminders 3 days before auto ship incase I’m traveling etc. I love the convenience of it. My dog absolutely loves it.

My dog loved the food but the shipping department is not well run. I was sent the wrong food 3 times in a row. I had to call them repeatedly to correct the issue, and although they were nice, they just kept shipping me the wrong food over and over. They are not receptive at all. I had to cancel my subscription.

We have an account with Maev for two large breed dogs. FOOD is great. Customer service is horrible. Since joining, I have had to chase down our second dogs delivery every single time. No exaggeration, every single time. Most recently, I received a notice that my order was processed. The order that they processed was a box. A box with no food. Just a box. But I didn't get the box, I was just charged for the box. CELINE is the customer care agent I believe is handling my account as she is the person who responds. Responds with "here is what I show your order says. Which one needs to be shipped?" Why wouldn't she look at the order history and know this? And then "sorry can't get your order out till Monday, holiday schedule may cause delay" . My dogs are currently out of food (I placed an expediated order on the 25th). I will make food to get us through, at a rough estimate of $300. This is on top of what they are already charging me. So again, while the food is great, there are massive customer care issues that may cost you even more than the food, which is already expensive. My advice.. go elsewhere.

I am super unhappy. Unethical activity here. I tried their product a long time ago. Spent almost $500 to try it. I think its a great concept, however my dogs had an allergic reaction. They wouldn't accept a return, as I understand and took it as a loss. But, verified that no add'l product would never be sent. All was good all this time. I have not ordered any add'l product and the subscription was terminated long ago. Been since May of last year, according to the gentleman on the phone. BUT, today they decided to charge me $270.51 for a "RECURRING ORDER" I DID NOT PLACE!! And somehow reactivate a subscription. After all this time out of the blue. I immediately called and emailed them as soon as they opened this morning as the transaction posted 11:23pm last night (my notice came from PayPal) to tell them they made a mistake and to make sure the product doesn't send and issue me a refund. They are saying they cannot make changes and pretty much trying to perform unethical charges and business activity. I am not going to accept that I am being robbed by them. SO this issue will be reported and I will continue to get a resolve. I DO NOT recommend ordering anything from them or they will send you charges over a year later and tell you they cant do anything about it. UPDATE: James called me back and they got a resolution and are issuing me a refund confirmed by him just now. I just updated my review stars to 3, due to this resolve. Thank you James for the follow through.

I’ve been ordering maev for a few years now and realized I had a second account that auto subscribed. I spoke to Maev rep a week prior and asked for these accounts to be removed to have a one account that I can process my orders through. My CC was charged again and they effectively told me there’s nothing they can do and do not honor any previous calls. Food is great, customer service failed me on this one. Is one charge really worth sticking it to a customer and losing them?

I have tried to communicate over the phone numerous times with AJ at Maev. He lied to me and told me someone would get back to me within 24 hours. Likewise, AJ told me that he would send me an email with more information about the order, but he has not sent anything. AJ's customer service is truly atrocious, and this is the 4th time I have had to speak to him over the last few months. It has now been over 48 hours and nobody has contacted me. I called Maev today again, and asked for Jaime (who had assured me months ago over a 30 minute long phone call that I could reach out if I ever had trouble with Maev again). Nobody has replied to me still for days. Maev has refused to cancel my order despite hours of discussion This is an order that the Maev system improperly duplicated and wrongly charged my Amex card. I sent in a credit card dispute and they lied to the credit card company saying that I received these goods. I have never received the order nor do I ever want to receive the order. Please cancel the order and stop lying to my credit card company. I even attached proof that Maev is wrongly charging my account. A truly awful company. Please do yourself a favor and never buy from here. There are plenty of other alternatives.

I recently tried this brand's dog food, and while the quality of the food itself was quite good, I did encounter some issues. The online portion calculator recommended a significantly lower amount of food than my dog actually needed, which led me to feed him a reduced amount for a few days. Thankfully, I caught on quickly and adjusted to the appropriate serving size, but it was a bit of a surprise. Given the premium pricing, I expected a seamless experience from the brand, so this miscalculation was disappointing. While I appreciate the quality, I ultimately decided to switch to a competitor offering similar quality at a more affordable price point. This brand has great potential if they can improve their portion recommendations and consider a more competitive price range.

I learned the day we got our first delivery of Maev, of our dogs intolerance to potatoes amongst other things. Beef, Pork and, and, and. I asked them if they had any without potatoes, and the only thing they had with sweet potato's was the pork. No luck there. I ordered a 6 bag package to save $ and shipping. It must stay frozen as recommended. Understood as it is minimally processed and cooked. I separated the potatoes from the rest of the bag to help my pets medical issues, and what I found was 4 cups of potato per bag of the chicken recipe. The other thing I noticed because of needing to separate the food, is your pet will never get a balanced portion of all ingredients as they put the dark meat on the bottom and fill the rest of the bag from there. It's frozen so it doesn't shake up well before feeding. You get lots of veggies from the top and most of the proteins from the bottom. She loved the food as you would expect from a raw diet but we must find another product to satisfy our pets needs.