MEDvidiReviews of medvidi.com

Great doctors & quick response from the support team, especially Sadie who sorted out my pharmacy issues!

Rescheduled appt

On Tuesday, September 23, 2025, I faxed my HIPAA medical records release form and received confirmation it was delivered. On Friday, September 26, 2025, Medvidi contacted me by text and told me to resend the form. That is when I learned the fax number printed on their own release form is invalid. Patients should not have to discover that the fax number on an official medical document does not even work. I then completed the form digitally through Adobe and emailed it back, only to be told that my records would not be released because my signature did not exactly match the one on my driver’s license. For context, my driver’s license signature was created in my early 20s, is only my first name, and is decades old. Expecting me to match that outdated scribble with a new digital Adobe signature is unreasonable and impossible. To make matters worse, their staff told me to “fix” my signature so it would look like my license, essentially telling me to forge my own signature to satisfy their made-up requirement. Their own release form does not state anywhere that a signature must match a driver’s license. Section I asks for printed name, DOB, and signature. Section III explains the $6.50 fee, which I complied with. Section IV covers consent to encrypted communication. Nowhere does it say signature matching is required. Their HIPAA Notice of Privacy Practices on their own website also makes no mention of denying access for this reason. They are inventing requirements not supported by their own documents or by law. What makes this even more outrageous is that their own portal has my date of birth listed incorrectly. If my DOB on my license or on the HIPAA form had been wrong, that could be valid grounds for denial. But the error is in their system, not mine. They ignore an incorrect core identifier in their own records while blocking me over a decades-old scribble. That is inconsistent, reckless, and shows how disorganized their process is. HIPAA’s right of access rule requires that patients be given their records within 30 days. Identity can be verified using full name, DOB, address, phone number, email, or government-issued photo ID. A decades-old, incomplete signature is not considered a reliable identifier. By creating this fabricated barrier, Medvidi is making access intentionally difficult and unlawful. Their customer service has been equally terrible. Medvidi contacted me by text first, but when I replied, they ignored my responses. When I called their phone number, no one answered, and I was placed on a long, silent hold until the call disconnected. On one occasion, I was hung up on, and when I called back, I was immediately placed on hold and ignored. On Friday, September 26, 2025, at 4:16 PM EST, I managed to reach a representative who told me the medical records team would contact me in one hour. As of 6:27 PM EST, no one had reached out. My portal messages and emails continue to go unanswered. This is not just poor service. It is a complete breakdown of patient communication. Patients should not be forced to beg for their records, repeatedly call back after being hung up on, or be told to forge their own signatures. The way I have been treated shows no respect for patients. It reflects badly on Medvidi as a company and even more poorly on the providers they represent, who rely on them to handle patient communication responsibly. Complaints filed through federal and state channels require that the provider’s name be included, which means this conduct will not only reflect on the administrative staff but also on the providers themselves. Medvidi is incompetent, disorganized, and unprofessional. Their policies are inconsistent, their communication is obstructive, and their treatment of patients is disgraceful.

Great help and explanations! Seriously grade A+ job LOVE it!!!!

Sarah has been the only one to help me thus far

Very knowledgeable doctors, who truly care about thier patient s wellbeing! Always very fast to settle appointment scheduling as well. Ive been with them for close to 5 years and have been with online sites similar and there is no comparison to Medvidi!

Dr Shannon is incredible. Couldn’t be happier with this service! They have been a huge help in getting me the help I need to make everyday better.

Fiya was absolutely amazing! I called in expecting to have to deal with the usual customer service, which could’ve been worse as I had accidentally paid for three appointments trying to make one. She immediately and seamlessly helped me identify this, get refunded for two, and get verified and signed up for my appointment. The MedVivi software platform is AWFUL but thanks to people like Fiya, I am willing to try working with y’all. Literally only cause of Fiya at the moment. I was going to cancel all three until she helped me so quickly and easily. The system however freaking sucks. Let me make three unique payments in a row without stopping me, clarifying, or telling me I pad, and was terrible at verifying my ID (which didn’t happen btw). My ID was verified by Fiya who thankfully saved the day yet again for MedVivi.