MEDvidiReviews of medvidi.com

Always kind and fast and amazing. Best pharmacy and staff

Doctor Bradley Noon is truly an amazing person. He listens to all your needs and helps you as best as possible. My anxiety has been pretty rough and through his expertise was able to prescribe me something for it. Highly recommend!

I used MedVidi for approximately three months and sought out treatment due to the quick availability of appointments and accessible price for psychiatric care. While this is true, the customer support, online platform, professionalism and interim availability of providers is incredibly irregular, sporadic, and quite frankly, reprehensible. My initial appointment was with a NP licensed in the state I was working in at the time, things went very pleasantly and I asked if I could follow up with any concerns regarding medications in advance of the next appointment, to which she noted that I would be able to “contact her through the patient portal”. My medical records from MedVidi confirm this; stating, “I informed the patient that she may call me back AT ANY Time with ANY Questions or issues which may arise regarding what we discussed.” There is NO option to call, email, or message providers with questions or concerns in between appointments. For a program that provides 100% virtual psychiatric care, this is incredibly dangerous, especially considering that they prescribe ALL psychiatric medications (including controlled substances II-IV). Follow up appointment went okay but I felt that I was not informed on medications to the degree I would have hoped. For example, when I asked for additional information regarding the mechanism of action for one of my medications, she suggested that I “review PubMed articles”. I was appalled, given that with her medical training she should be able to provide a patient with this answer. Given this concern, and the fact that I would be in another state for a few months, I requested to change my provider to an MD licensed in both states to ensure continuity of care. The appointment went very well and I went to the patient portal to book my appointment for next month, but received an error message. Upon calling the team, I discovered that the Dr. I had met with the day before had left the practice. The team did not send me any notice of this via official text or email communication or inform me of his departure prior to scheduling an appointment. I have since seen multiple online reviews confirming that other patients were also not informed of his departure. This is NOT STANDARD MEDICAL PRACTICE. After looking up the NPI numbers of the providers I worked with and was offered for follow-up appointments, I discovered that NONE OF THEM WERE ARE BOARD CERTIFIED IN PSYCHIATRY OR PSYCHIATRIC NUSING, yet their website explicitly states “Our medical team is made up of board-certified clinicians with extensive experience in mental health treatment”. Upon requesting my medical records, which included my psychiatric evaluation and progress notes they were INCREDIBLY disorganized and lacked consistent formatting and sufficient detail. While I understand MedVidi’s mission in providing accessible psychiatric healthcare, the execution of their services is deeply concerning and I would not be surprised if serious legal ramifications come their way very soon. Please avoid.

Wonderful customer service.

**UPDATE** Customer service did reach out to me and refunded me my consultantation fee. Thank you for correcting the issue. I made an appointment for weight management and was seen for mental health. For 2 weeks I called, emailed, and I left messages through Facebook messenger. I talked one time to 1 person who told me they'd review and get back with me because I wanted my money back. The person never got back to me. How are you going to take my money when I asked to see a certain type of doctor, and then you set me up with a mental health doctor, who I would never want to see again because in my opinion she was rude and had a chip on her shoulder. I would stay on hold for more than an hour and finally give up. Their customer service is complete trash. Nobody EVER responds to emails or messages or answers a phone. I would not recommend this place. **update-they have reached out to me so hopefully they will make this right.

Excellent communication even after my appointment very resourceful very helpful. I just cannot thank you enough.

The company only has doctors to service NY, TX, FL and PA. They take your money and don't tell you till after the app time passes. Illegal

Very good, a little difaculty getting used to the app but overall very good