MEDvidiReviews of medvidi.com

TOTAL RIP OFF!!! I called to get anxiety medicine and after a VERY few minutes, the Dr said a hard No as I wasn't seeing a therapist. Clearly if I was seeing a therapist, I would have gotten the prescription from them....unethical advertising as they promise what they don't deliver and I paid $195 up front for NOTHING and they would not reimburse me...be very careful.....regarding your reply…. Don’t advertise something you can’t deliver as making assumptions you aren’t all Dr.’s or you could prescribe Valium without me having seen a therapist!

Since late September, early October this service has been utterly atrocious - from the team assigned to work with you, punctuality, professionalism, technology ease of use, and being straightforward. Over and over and over and over and over again I continuously hear "we will give you a call back." And they NEVER do. This has been ongoing for two months now and each representative refuses to issue refunds until you make the absolute biggest outcry possible. It's tedious, annoying, and just awful business with zero show of empathy for people simply trying to understand what is going on with their appointments or medications THAT WE PAID FOR.

finally got relief from my anxiety at Medvidi, even though I was a bit nervous because of the reviews. The doc is a pro, listened to what I was saying..

My dr was very pleasant, understanding and thought carefully before making a decision as to treatment. She maintained direct eye contact when speaking with me. Her ideas and alternate treatment plans were helpful. At first glance she gave off an appearance. That showed capability and in control without being overbearing. I will follow up with my dr in the future and recommend Medvidi to others

I had a great experience with this team. Helped me immensely and I highly recommend their services.

Doctor wrote prescriptions over 24 hours ago but staff had not sent to pharmacy, and gave me a run around all day yesterday. Have no idea where I stand today and now have to seek alternative providers. Update in response to owner reply: It's interesting the owner would advise I email them to look into the issue, because I've literally been emailing the customer service team and the referenced address begging for information, and they have refused to provide it. Additional details bulleted below: - Prescriptions written Saturday AM 11/18 following appointment, but remained in "preparing prescription" status and were not sent to pharmacy all day. Typically this happens promptly and from the patient's (my) perspective it is unclear why there would be a delay. - Repeatedly throughout 11/18 afternoon and evening I tried via email, phone, and text to work with the customer service team to understand the reason for the delay and ultimately when I could expect the prescriptions to be processed. I emphasized this was because I was planning to travel starting Saturday evening and would not be available locally to pick them up if they were not sent to the pharmacy on 11/18. I also explained that if they would not be submitted by 11/18, this was fine so long as they would be able to submit them to a different pharmacy located where I would be traveling. The customer service team was untimely in their replies and ultimately provided no meaningful information regarding 1) when Rx would be submitted or 2) if need be could they be transferred. Therefore I had to cancel traveling on Saturday and continue into Sunday trying to get information from the team. - On Sunday 11/19, I again repeatedly inquired about when the Rx would be submitted and if it could be transferred if needed, simply so I could decide if I could depart for my travels or should stay locally and wait. Again, I received no meaningful information to aid in this decision. At this point, I decided to depart for my travels and prior to doing so emphasized with the customer service team that if/when the prescriptions are processed, they CANNOT be sent to the original pharmacy in 19341 and MUST be sent to the Giant in 18201. - About 30 minutes into traveling, I receive a text saying that the Rx's were finally submitted but to the incorrect pharmacy in 19341. At this point, I had received no other communication indicating whether they could be transferred. So, I turned around and drove 30 minutes backwards to pick them up. Then, several hours too late after this occurred, I received an email asking about transferring the prescription. It seems this willingness to help was only prompted in response to this original trustpilot review, or else I'd still be waiting. To summarize, the issue has been resolved by me, with no help from customer service, and only after I delayed travel plans for over a day and spent much of that time begging the customer service team for any meaningful insight into what was occurring. And had I not been so diligent, this easily could have resulted in a larger delay in trying to receive the medication. And so, while I'm very happy with my interactions with my doctor, I doubt I'll use EZ Care going forward because their customer service - in particular their ability to communicate promptly and effectively - is so poor.

It took a week to schedule a follow up appointment, and it wasn’t for an additional 2.5 weeks away. My doctor was no longer available, with no warning, and my new doctor would not work with me on my existing treatment plan. I am extremely disappointed in how this was handled.

Time of response was always immidiate. My therapist was very thorough and experienced.