Nick L.
Disgusting
Email I sent them. Horrible. Hello, I have been emailing back and fourth with your company for over a month trying to get my medication refilled. It’s been nothing but just a horrible experience every which way. I wasn’t able to book any appointment through the link you guys and the website was spending me so when I email you asking about this I get just a mere “We will check” This then leads to nothing happening. This exact type of email exchange iv had with yall nearly 8 times already which is just pathetic. I call and ask to make an appointment so the lady says I’ll send you times to chose from. I receive nothing. I email explaining that and get led to nothing. I’m finally able to schedule an appointment through the website after having to figure it out for my self through a difficult way. For today at 4pm it’s there on the website under my profile and nothing happens. I call and wait 20 min to get ahold of someone and a rude man says yes a doctor hasn’t confirmed it yet (even tho on my end is says it is) and he says you have to wait for confirmation 10 min before my appointment. Why would it let me schedule an appointment for something not even available? After this he hangs up and doesn’t even let me ask my questions concerning what’s gonna happen Don’t use them. No one cares.
Response from MEDvidiAug 20, 2024
Hi, Thank you for bringing this to our attention. Due to privacy regulations, we are unable to delve into specific details about your concern on this platform. For more assistance and to discuss your case, please contact us at [email protected] or (415) 548-2062. Be well, Janet || MEDvidi Patient Support Team