Rafael M.
Horrible customer service
Subject: Verification of Unauthorized Account Use Dear MEDvidi I hope this email finds you well. I am writing to follow up on the issue I reported last year regarding unauthorized use of my accounts by my ex-husband. I worked with you and all documents re requested. As you may recall, I submitted a police report to verify my identity. After three days of investigation and extensive verification, my identity had been confirmed. I want to express my gratitude for the thoroughness and attention to detail you provided during this process. I understand that the case was escalated to Vasili Razhnouh in order to reinstate my account. I would appreciate it if you could provide me with an update why my account has been suspended. I would also like to request a written confirmation that my accounts has been secured and that no further unauthorized access will occur. Thank you for your time and assistance in resolving this matter. I scheduled an appointment for tomorrow at 11 am and went through the whole process and automatically received an email that my refund request had been approved. I never requested a refund, Please address this concern immediately. I have been on hold for 2 hrs while they look into the issue!!! Sincerely, Rafael Martinez LCSW, PCL, BSN 559.359.1245
Response from MEDvidiSep 2, 2024
Hi, Thank you for bringing this to our attention. Due to privacy regulations, we are unable to delve into specific details about your concern on this platform. For more assistance and to discuss your case, please contact us at [email protected] or (415) 548-2062. Be well, Janet || MEDvidi Patient Support Team




