IN L.
Your order tracking is a joke
Your order tracking is a joke ! I received notice that one part of my order (bed, premium in-home delivery, bed in a bag and mattress protector) was going to be delivered to a Grays Lake, IL location. This is no problem but next day I received an email these four items were going to be delivered to the house address. I called and was told that YOUR records showed everything going to Grays Lake, IL. But again the next day, I received second email again stating delivery to the house address. I thought 'maybe' it was the bed in the bag and mattress protector was going to the house and the bed to Grays Lake. But delivery day came and went and nothing was delivered to the house. So hopefully EVERYTHING is being held and staged in Grays Lake awaiting the rest of my order. Other than the confusing delivery notifications everything appears to be fine, Customer service has been great. Darryl was great in explaining that the order is being shipped in parts. Russell was good in trying to see what was what. He too, was confused why I received emails indicating the items were being shipped directly to the house. I hope the rest of my order ships fast and I can happily enjoy my new We Care Bed and accessories.
Response from Med MartNov 2, 2021
Good evening, Thank you for your feedback. We will certainly look into the tracking notification issue, but from what I can tell everything is on track to be delivered to the technician. I am glad you had a positive experience with our sales and service representatives. Once you have your items, I hope that you will reconsider your review. Thank you, MedMart Team