Med MartReviews of medmartonline.com

Very easy to order my scooter no issues thanks

very good service over the phone and very helpful.

Person who helped via phone was very curteous and easy to understand. Clear and concise

We purchased a Cloud MaxiComfort reclining chair with heat and massage in November 2021. The chair stopped reclining June 24, 2022. I called MedMart on Monday, the 27, and spoke with Sandra. She sent an email with instructions to reset the hand control. She also had a tech call me to possibly diagnose the issue. The tech and I discussed the chair, the cables underneath, and the likelihood of the hand controller as the reason. There was a power cable running under a foot, but that turned out to be a power cable for the heat massage which is still working fine. June 28 was a wasted day as Sandra was out of the office and Ana could not help me. She said she'd ask a manager to call, but no manager has ever called. Late on the 28th, My wife got an email that stated MedMart was waiting for more information from us. This was confusing as I had no idea I was to report anything back to them as the tech was going to call them, I called on the 29th and talked with Sandra who said the communication with the tech was misleading and she'd look for a replacement hand controller, or have a replacement from Golden (the manufacturer) send one. I know I mentioned overnighting it to Sandra. The controller she found was sent UPS ground. It's now July 5th and the hand controller did not fix the problem. I called back and spoke with Sergio who said He'll look for an available tech in my area and get back to me in 24 to 48 hours. And, by the way, labor for diagnostic and repair is not covered! Shop for a great chair at spinlife.com, they offer 1 year parts and labor on the same chair. I'll keep you posted on the progress of this.... Waited another 48 hours for Sergio to call back with a tech status for the repair. No call, message, or email. Lilly is now trying to help with a tech status. I'm in the L.A. area. Techs shouldn't be difficult to find here. Well, 2 days ago, I got an email from Sandra. Said she found a tech for $150.00. I responded that night to go ahead and schedule the repair. No response yet. Lack of care and urgency from Med+Mart is telling. Their site says they promise A+ service. Maybe we have different thoughts on A+ service.... Now left a message for Tony Augustine, the GM. It's late so hopefully tomorrow will get some results. Well, no results a day later so called and spoke to Lori. She sent me ack to Sandra. Sandra stated she needed "good funds" before scheduling the tech. I gave her CC # and info. She said she'd let me know when the tech would come out. I pressed her on the timeframe and she started with a week or 2. After some discussion re: lack of follow up and care on their part, she stated she'd get back to me with a date ASAP. That was an hour ago. I'm crossing my fingers at this point. The lack of earnest care by MedMartOnline is glaring. Sandra stated this is normal customer service for an online company........ 8/25/2022 update, no resolution. Still trying to work with MedMartOnline as they hired the tech to fix the chair. Tech having trouble obtaining parts.

Very understanding with my situation. Getting results fast, new the products and what they can do. So happy I called and today I placed the order. Hopefully it won't be too long to get it delivered. 👍

Ashly is a great team player! Knows what she is doing! Friendly couldn’t ask for a better transaction!!

If your parent is sick and can’t walk DONOT use them. Horrible horrible experience. Just go to a different third party site, they all have the same scooters. Just don’t use them! You will regret it.

Person I spoke with was so helpful & knowledgeable. She answered all my questions & was very friendly. I would use this company again.