Med MartReviews of medmartonline.com

I wanted to purchase a quality lift chair for my husband but needed to have some questions answered. Mike from Med Mart put my mind at ease and guided me through the process.

Julie could not have been more helpful. She put my mind at ease and answered all of my questions. I am so appreciative of the help and responsiveness of the customer service team. Not only did they help me with my purchase, they reassured me that if I need any additional help in the future that they would be there to assist me.

I ordered a wheel chair on the phone and talked to Kristin, she was very helpful and very kind, I really appreciated her patience with me

Very user friendly and easy to order. I used the customer support chat and Kristan was of great assistance to me.

Did excellent job

My experience at Med Mart was great at the beginning and the end, the middle was a little rocky I almost left the store after driving a five hour drive from Illinois to Cincinnati. I contacted representative: Stacy Bryant she was very helpful on the phone with all my questions regarding my purchase of Quingo flyte mobility scooter. Although after arriving with a scheduled appointment, this is what happened after approaching a lady and telling her that I had dealt with Stacy and I was there to purchase the Quingo flyte scooter and If someone was available to show it to me. A salesman by the name of Justin came out and was displaying a lot of disgusted attitude, he apparently was not familiar with this product and began to aggressively handle the product, so I phoned Stacy and she apologized for his behavior and sent a young lady by the name of Sandra over from building next door, once she arrived I started working with her and everything went much smoother. This unit was a substantial amount, and my experience once she started to help was very pleasant. I sure hope this doesn’t happen to any other customers, because I almost told my husband let’s go, even after a long drive to get there. I fully understand everyone has bad day occasionally, but a person should never respond like Justin did. If everyone acted in this manner sales would definitely suffer because of it.

Call for update on my order, was told it takes 2 to 3 days to get a tracking #...call customer service, they never answer...terrible service, still waiting for bed ordered to arrive...

The delivery of my scooter was fast, but there were no directions included. We finally downloaded some,- but still have not figured out how to install the rear view mirrors. I am in the market for a good hospital bed, but will never buy by mail again. I want to see how everything is assembled, and how it works before spending a lot of money on it.