Med MartReviews of medmartonline.com

Great customer service, fast delivery.

I have ordered two perfect sleep chairs, a Hoyer lift and a wheelchair from this company. AIl have had white glove service and I have spent well over $8500 to date with MedMart. I recently ordered an UpBed and they called back after over a week to tell me that if I found a company to put it together they would call them because they NOW have no one in my whole geographic area to help. In other words, if I do all the looking and calling and searching - they would charge me to have that company I found, put it together. They offered White glove, I PAID FOR WHITE GLOVE, then called and said it could be shipped, but is was up to me (in a wheelchair) to build this bed or find someone myself. BAD customer service and false advertising. I will need and will buy other needed products from somewhere else.

I enjoyed getting a 10% discount. The texting is handy.

I was able to speak with a representative immediately who could help me.

I spent over $6000 on two mobility scooters and the tiller adjustable handle broke. I cannot order the parts unless I go through them but their customer service is horrible! The gal there said there was nothing she can do for me. The guy there told me to send pictures of the broken part which I did but he did not reply back. I’ve emailed them over 20 times. I saved every email. I have called over 10 times. once they get your money, they don’t seem to care about you anymore. I asked the woman at customer service to speak to her boss and she said she was the boss and there was no one higher than her and nothing she can do for me. You cannot order the handle directly from the manufacturer you have to go through the vendor, med mart in this case. They won’t help me and I don’t know what else to do I’m stuck using pliers every time I want to drive my scooter. I’m very disappointed. Products are good but beware of customer service there.

Picture mis-represents the product

Darrell was fantastic to work with on a complicated layout of a modular wheel chair ramp. The company you all were working with struggled to understand the design so what should have taken a week or two took a few months to get right. But Darrell advocated for us, was patient, always professional and courteous and in the end, got it done. Going with a modular aluminum ramp was much more cost efficient than building our own. Took off two stars for the challenges of the company you all work with and added one back for Darrell :-)

I called on Thursday and because of the weekend got contacted on Monday and problem was solved immediately. Thank you