Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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John
The instruction book is lacking and the unit doesn’t handle grass. STAY ON THE CART PATHS. Also connecting the wire takes patience and dexterity few weakened will be able to muster. Glad I didn’t have to install the battery! A big plus.
Renee M.
Unless you seriously like being stung along after investing thousands of dollars in a wheel chair, don’t bother purchasing from here. The amount of times we were told my sisters chair was sending to us… FOR MONTHS!!! Just non stop being lied to. Was in the process of filing a complaint with the better business bureau when it FINALLY sent. On top of the lying about its progress, we were also lied to about customization comparability and then it took well over a month to even get anyone to answer to fix the discrepancy. We could have built this chair on our own faster, had they just sent them to us even. Instead months of being strung along and lied to. My sister had to be carried through the house because her chair broke for the final time while we were still waiting MONTHS, to get the one we ordered and we’re promised was shipping far in advance. u should not have to ride a company’s butt to get a product u spent thousands on to get built. Let alone sent. Tbh find somewhere else to go.
Response from Med MartApr 3, 2023
Hello, Thank you for taking the time to leave this review so we can look into this from a higher level. I was able to locate your order and the moment I saw Invacare Custom, I knew the issue. Unfortunately some of our manufacturers for certain products still have delays that we wish weren't happening. I've looked over the pages of correspondence our CS team has had with Invacare for 3 months and the diligence was there. I can assure you that a complaint with the BBB or anyone else for that matter would not have sped this up unfortunately, it was out of our hands. We do disclose on our site that some products are still having unprecedented delays. Our product/sales advisors also disclose this ahead of time to anyone that calls before ordering and we try and keep the dates on each item as up to date as possible. I understand you didn't work with a sales rep but this is to say to anyone reading this, please call us if there's any question, we will not lead you incorrectly. The hold up on this order was the custom lettering on the vinyl and articulating legs that were opted I do believe. We have had issues with this specific chair for a few years now. Sometimes they get a little better and it ships within 4-5 weeks, and we've had some that were at 5-6 months before shipping. We understand it's not ideal and again, share everyone's frustration. We're happy you received your order and are happy to help on your order if needed in the future.
Emory J.
Was very helpful
Sacha A.
The salesperson I worked with was so knowledgeable, honest, and very helpful. Kristan Hewitt is her name. Would recommend her very highly.
Terry H.
Everything was easy ordering to shipment. Showed up on time and Everything worked as advertised.
Terry R.
Exiellent quality thank you for the fast free shipping
Stewart R.
My online purchase was seamless. The Rollator I purchased was very well displayed with several pictures of specifications and it was easy to pick the product and extras I wanted. The order and ease of paying for the product was quick and efficient. I hope future purchases with Med Mart go as well as this one. Stewart P. Randall
Jaime R.
Used your company few years ago and your serbice was the best. So I knew you guys were great already.Thanks again
