Med MartReviews of medmartonline.com

Darrel had great customer service and follow through

Gogo ultrax free shipping arrived as promised. Followed unboxing instructions on YouTube. Put together and charged overnight. Ran great. Took it apart into 4 pieces and put back together in 53 seconds. Great price exceeds expectations. High quality. Excellent experience.

Very polite and answered my questions.

Darrell, my sales representative was extremely personal, patient, and seemed genuinely interested in my need. I’m so grateful for the quality of service he has given me the two times I’ve had the privilege of working with him.

Ordering was simple. I love that you have videos on the scooters, which helped me to make an informed decision on choosing the scooter that would be ideal for me. I am pleased that the scooter is shipping out so soon. I didn’t receive the scooter yet, so I can’t comment on the scooter yet

My experience with med mart was fantastic. Stacey was patient and understanding, no matter how many times I had to call back and double check things.

After a few scares with the electricity going out due to weather-related events, my husband, who had pulmonary fibrosis and was on his last few months of life, ordered an MM oxygen cylinder to alleviate some anxiety in case of future outages. Two weeks delivery turned into months. He sent close to a dozen emails from the time he placed the order, asking where the product was. The trite Med Mart responses - "our product is worth waiting for" - added to his anxiety of dying from a terminal illness. We finally got the cylinder, and he died shortly after it arrived. The tank is nearly my height and is literally in the exact spot the delivery person placed it in, unfilled. Now, Med Mart says "they have no recourse" in issuing a refund because I am asking too late and the refund deadline has passed. He has been gone one month, March 3, 2023, and I am finally able to take care of things outside of his death. Med Mart had stock answers as was evident by responding to my emails and addressing my deceased husband - not me - and hoping he was "doing well." Clearly, my emails weren't read. The message is clear: MedMart can be late in delivering their product, but request a refund even when circumstances are unusual and the person for whom the product was ordered passes away before it arrives, and they don't want to negotiate at all. Double standard and a terrible philosophy in doing business.

Prompt help with locating and ordering what I need.