Med MartReviews of medmartonline.com

Response from Med MartJun 12, 2023

Hi there, I looked up your order right away and it looks like our in home delivery tech has been trying to reach you and leaving voicemails since 5/20. I see that our customer service team has also emailed you and made multiple outbound calls to the only contact # on the order to assist with connecting you all for the delivery appointment. Unfortunately if this returns, the return policy applies with the return charges. We do hope to hear from you soon to help get this delivered! Thank you! 6/12 EDIT- this order was placed on our website privately with one contact #. We were able to skip trace and find a number in public records, we reached someone on this order immediately and have connected this household with the in-home tech to get this delivered asap!

Response from Med MartMay 31, 2023

Hello, We will always do our best in the most timely manner to assist with repairs. I do see this order had a reported issue of bed wires being cut somehow on 5/13. For these med surg beds, while they are great functionality wise, it can be more difficult to find repair techs. That wouldn't be a Med Mart issue but a global issue with anyone. We will always advocate and go as high as needed to assist in these types of situations. The good news is, a tech was located and approved for this yesterday so we are almost to the finish line. For someone with these types of beds, we always recommend having a basic use bed kept somewhere for backup in the event the bed becomes unusable for any period of time. Kind regards.