Med MartReviews of medmartonline.com

We placed an order and had not received confirmation of shipping. We requested to cancel the order. we received notification that can not happen because it already shipped. We then received notification that it shipped. We continued to ask for cancellation, as specified in the email. We then received an email stating that you would try and haven't heard anything since.

Everything has gone well thus far. I received my scooter in less than a week. I was very surprised. The battery is charging as I write. I purchased the 3 wheel Travel Go Go Elite with the larger batteries. I have rented this unit many times. It breaks down in pieces for handling. Fits in my trunk, no problem. My favorite option is the radius. Makes maneuvering in tight places easy. My only concern was in A delivery from Fed Ex. Every delivery from them comes with a torn and banged up box. This was no exception. The box was battered and upon opening some of the styrofoam was broken. Thank goodness for the excellence of the packing by Pride Mfg. no harm no foul. Fed Ex also left the box in my drive way. No door bell ring. My daughter saw it on the “ring” camera and advised me I had a large box out front. From past experience with Fed. Ex., I have had. Damaged items, shipments with missing parts because the box was so damaged. Packages delivered to the wrong address. For me they are bad news.

I received no response on message i did on chat box from Last friday asking for date of arrival of my order. No shipping date or tracking receive to be able to check arrival.

The machine arrived damaged in several places, a battery case that was cracked with a leaking battery, broken stabilizer wheels, and a broken front bumper. We took pictures and sent them by email about 5 times, along with descriptions of what was wrong. We made 4 phone calls, and finally received our first “replacement parts” which didn’t have the correct screws (we had to buy those), and a new battery case. The batteries were still not working and were leaking. We finally received new batteries, but we had to have a professional hook up the batteries since they had to be wired in, and were not the same as the batteries that originally came with the scooter. While the machine finally works, we paid for and received it in mid-February and are just now able to use it. This is possibly worst customer service I’ve ever seen. The only reason we gave a 2 rather than a 1 is because it finally began working - after we did all of the repairs ourselves!

Easy process and very helpful salesperson.

The service was excellent, my questions were answered in a timely manor. The only minor issue I have would be that in my opinion you should offer at least one or two options as a freebee. I ordered a couple of items and also wanted a minor which i had forgotten to order, but the minor would have included s/h because of the cost being under $50. The final purchase I did make, even with the 10% discount were more than the scooter itself. I hope this makes sense.

Service, fast delivery, good price

I did not receive a my order that I placed on 6/2