Asima S.
It was good experience finding the lift…
It was good experience finding the lift hopefully it comes quickly thanks

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Asima S.
It was good experience finding the lift hopefully it comes quickly thanks
George K.
Shipping was perfect-arrived on time Price was high for the item purchased
Danielle S.
Deplorable customer service that was deceptive. They informed me that I would receive a shipping tracking number. I wanted to be there to accept package. The item was shipped and haphazardly dropped off at my severely ill mother's home with no notice; outside a gated community. The $1,000 item could have been stolen. When speaking with management ,they eagerly told me, devoid of empathy, there would be no refund for trouble for hardship and lack of full disclosure. I would never recommend them to anyone.
Response from Med MartJun 29, 2023
Hello, We have reviewed your order and we certainly apologized to you and will continue to that your order was delivered before we were sent tracking. It appears your order shipped out immediately at 7pm in the evening and was delivered the next day before noon before we were sent tracking to send to you. In items that we fulfill really quickly, this can happen sometimes. In further research, the retirement community this was delivered to has a loading dock and is setup with the freight companies in the area to have direct business to business access during their business hours. This is most likely offered as a convenience to the community residents. If there were any issues at the time of the delivery and we were contacted, we would have stepped in and assisted immediately and advocated for you all. With transparency, one of our management team members called to apologize that the shipment happened so quickly and that the delivery happened before tracking was sent since it was so fast in fulfillment. She would have offered a discount per your request for reimbursement however there was already a discount provided at the time of the order with free shipping. We're happy everything was delivered successfully and should you need anything in the future in regards to this order, we're happy to help. Thank you and kind regards.
Loren F.
Stacey assisted me and was very patient, professional and personable. I will be sure to shop with you and her again! Thank you, Stacey!
Willam B.
The service is outstanding. I have placed five orders in the last three months, and Scott is great. Answers all questions and gets my orders in quickly. Thanks William
Rita M.
STACEY BRYANT IS KNOWLEDGEABLE & AMAZING! WENT ABOVE AND BEYOND TO HELP GET INFO FROM THE MANUFACTURER. SHE IS AN ASSET FOR YOUR COMPANY. THE TURNOFF WAS THE STRING OF UNWANTED PROMOTIONALS WHEN CALLING YOUR 800 NUMBERS
Don Barron S.
Med mart operates in very professional manner!! A pleasure to do business with!! The young ladies I talk to are pleasant and sweet! Product is top notch 👌!!
Chair for M.
I received the wheelchair a lot sooner than it was expected which was awesome. The wheelchair is nice and constructed well the only thing I don't really care for is the piece where the headrest is. It's a reclining wheel chair and the head rest does not securely fasten to the back rest piece as it's only held on only by Velcro and flops around and the piece it attaches to is flimsy not taught. It would be better if the headrest attached with snaps and the back piece was a more tight to keep it from flopping.