Med MartReviews of medmartonline.com

Best price and no shipping charges

This review for my purchase experience with Med Mart only. Product review will be forthcoming after receipt and review of product. Med Mart is easy to locate in any browser search. Product heading enables user quick and easy access to item of need. This being said, patient lifts and patients slings are listed separately. It did take some searching to locate these accessories. Found an unordered bonus item at checkout that was unexpected, but greatly appreciated. Ordering was easy one page in and out simple. Appreciate the order receipt and acknowledgement immediately after ordering. It gave assurance that my order was received and was being processed. Looking forward to receiving my product with hopefully positive future review for you.

Nothing went wrong but I purchased this same item less than a year ago, and for the second time it developed a crack in the assist!!!

You have the products that I need to care for my loving wife.

I ordered it on the 17th of July, they said it would be shipped the 19th and just talked with a gentleman named Tom and said it will finally get here Monday. The only reason I went with you was because we’ve bought countless walkers, lift chairs, electric wheelchairs, lifts, scooters, and many other small products over the years and thought this would be the same way getting the bed. I was going with Amazon but they said it would take four days to deliver and we couldn’t wait. Do we’ve always dealt with you and you said two days but it ended up being over two weeks. Very disappointed and thank GOD for Amazon, we won’t make this mistake again.

On your staff's recommendation I ordered a more expensive lift because medmart staff assured me it would ship out in a few days. It did NOT ship for over a MONTH! It is stressful enough to need this equipment but you can't honestly expect people to wait a full month and not make other plan's to be able to safely care for our family member.

Scott was well informed, and being able to talk to a real person was very important.

UPDATE: August 17, 2023 It took both my husband and I to work through the labyrinth of MedMart's Customer Service system *. Finally after much confusing cross communication with two different Customer Service representatives via email, phone, and a text or two a working Patient Lift arrived! HooRay! And the damaged leaking mess of a return was picked up by FedEx. *Like so many others,their system seems designed to trip people up so returns can be denied or want to just give up in frustration. ORIGINAL REVIEW The package arrived with Obvious Extensive LONG standing hydraulic leakage. It should never have been loaded on a truck. The driver dropped it off and drove away before we got to the door. The package was NOT opened. We reported it as soon as possible to satisfy the 48 hour reporting requirements. On request we provided photographs of the damage, all the labeling, and the unopened packing list packet. And on yet another request a video. All Available On Request Then I was told the manufacturer would have to be notified for determination. It is my understanding, the matter is somewhere in "process" whatever that means. I would have preferred to wait for a usable product than deal with a heavy, hydraulic fluid leaking table sized package in the dining room. Sure, update me, but I'm not 'happy about it.