Med MartReviews of medmartonline.com

Response from Med MartAug 18, 2023

Dear Harry, We're genuinely sorry to hear about the frustration and inconvenience you've faced with your recent order. We understand your disappointment and want to address your concerns as best we can. Firstly, we apologize for the extended delay you've experienced with your lift chair order. We acknowledge that this situation has not met your expectations or our standards, and we're committed to rectifying this matter promptly. We also apologize if the responses you received from our customer service team came across as impersonal. Our intention is to provide genuine and helpful assistance, and we deeply regret if our communication fell short of that goal. Please rest assured that we take your feedback seriously and are actively addressing the issues you've raised. We appreciate your patience and understanding as we work to resolve this situation. If you have initiated a dispute with your credit card company, we'll do our utmost to work with you and provide the necessary information to help expedite the resolution. We hope for the opportunity to make things right and regain your trust. If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. Thank you for bringing your concerns to our attention and giving us a chance to improve. Best regards, Med Mart Team

Response from Med MartAug 18, 2023

Dear Anne, We appreciate your feedback and are glad to hear that our phone representative was able to assist you in selecting the right product for your needs. However, we sincerely apologize for the miscommunication regarding the delivery timeframe and any inconvenience this may have caused. We understand the importance of accurate delivery estimates, and we're disappointed that we didn't meet your expectations in this aspect. We have identified the issue and are actively working to improve our communication to ensure that such discrepancies don't happen in the future. Regarding the delivery date provided by the delivery company, we understand your frustration, and we're doing our best to work closely with them to ensure a prompt and smooth delivery process. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you every step of the way and ensure that your experience with us is a positive one. Thank you for your patience and understanding, and we hope to have the opportunity to serve you better in the future. Best regards, Med Mart Team