Linda C.
I would not do business with this company again
I was given incorrect information about the availability of a product that my husband needed for an upcoming trip. When it had not been shipped within the time frame indicated, I asked for an update and was told that it was on back order and we would not receive it for about 7 weeks, long after the trip we needed it for. I immediately cancelled the order (in writing and by phone), and ordered the product at another business. Three days later, I received notice that the item (which I had been told was back ordered) had been shipped. So I ended up with two identical items. This company's return policies are antiquated, and customer service is totally inflexible. Even though the item was ordered because of Med Mart's error and incorrect information, they insisted on charging me shipping both ways, plus a 25% restocking fee. On a $100 order, I would not even be getting a refund, so I decided not to even try to return it.