Med MartReviews of medmartonline.com

They say what they do & do what they say!

My med mart advisor, Lyn #9, was extremely knowledgeable and patient in helping me get my order processed, financed and shipped. She was very pleasant to work with and always had answers to my questions and always returned my calls.

I was helped to order just what we needed. We will order other products from this company. The woman who helped me was very knowledgeable.

I have not received the the Lift Recliner product yet, so I have no information on writing a review.

The way Darrell went over everything it made my decision to buy easy the experience was wonderful. Thanks for the great service to place the order. Duane😀

I ordered the NITRO EURO due to the lighter weight of 17 lbs and after calling customer service today I was told that the the one I received is the NITRO DLX which weighs 22 lbs. I also based my chosen device on not only the lighter weight but the locking mechanism that secures it when closed for easier transport and lifting. Mine DOES NOT HAVE this feature. I had sent an email requesting to return through your website and got no response. At that time I still had the original packaging. Due to a friends help they inadvertently took the packaging to the dumpster even though I indicated that was to go only in the garage. I am extremely unhappy with MedMart in sending me the wrong item when I didn't know it was not the Euro Model I had paid for but rather the DLX model. On the website photos, they both only have NITRO labeling on the sides so I had no idea. I also ordered what I thought was the Drive universal cup holder which will accommodate a cup with a slot opening for a handle but what was ordered is the Nitro specific cup holder without any slotted opening. Told that won't ship until late December. The universal one is available to ship, so I would prefer to have it sooner than the one already ordered. When I called about the cup holder not being received it appears that they didn't order so they said they would look into it and call me back. Again no response until I received an email today that it is on back order and not shipping until December. 2 attempts to get a response and no answer is not good customer service. When I called today I did speak to some about not responding to my prior communications and about the return of the one I received. I was told that I got the EURO model but It is not what I received. It is the DLX NITRO and not what I had ordered but since I no longer have the box I cannot return. You send me the wrong item and never made me aware it was not what I requested but can't send me a box to return it with? The rep insists that I got the correct item and indicated that it does have the locking ability. I told her it Does Not and referred to the manual that it came with. Told me to look at the page that shows instructions for folding and unfolding. My manual does not have anything about locking nor the paragraph on unfolding. She then had me go to the online manual for the EURO model which shows the unfolding process but that drawing and operation are NOT in my manual. I want to return the incorrect item received and propose that you ship me the correct one with a return label so I can send back the wrong one received in that same box. I also ask to cancel the back ordered cup holder and send the DRIVE universal that is SKU# STDS1040S / ITEM ID # 5947.

My experience was fantastic. The price was great and Lynn who assisted me was a pleasure to work with.

Interaction with customer service was inefficient. While one employee followed up with an email as promised, the other two did not return calls or reply to email. Main part of hospital bed was much delayed due to missing address while the other parts of the same order for the bed arrived fairly promptly at the "alleged" missing address.