Matt D.
Kristan was great to work with and made…
Kristan was great to work with and made the process so easy!

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Matt D.
Kristan was great to work with and made the process so easy!
Betty
The last is not what I wanted. You actually make customers donate. I normally don't do that because I donate to the exact same causes locally.l
Sharon D.
It was so easy to look at the lift chair online and see all of the details. Ordering was super easy and the chair came quickly. Very happy with this order!
Wilbur H.
Great customer service.
Wendy T.
Stacey made the process of ordering very easy. She was quick with product information and knowledge. I feel confident that what will be arriving is the correct configuration for my families needs. Thanks!
Raj
Ordered the Atto folding scooter, said open box like new. It arrived completely opened up and doesn't fold like mentioned in the website. Was told they don't accept returns for open box items. This was hidden away in their website and was not mentioned anywhere on the page for the item. So now stuck with a scooter that doesn't do what was promised. A scooter that doesn't fold costs 25% of what I paid. Also, was told manager approved a 10% discount based on welcome code they sent me for my initial order. Now 15 days later am being told despite approvals, no discount code can be applied. Buyer beware order 1000172684, helpdesk tickets 541070 and 547389. No help provided
Response from Med MartNov 1, 2023
Hi Raj, I am happy to look into this further to help assist. However, with the information provided on your trustpilot account, I am not able to identify which order this review is in regards to. Please provide the PO number or full name to the order. Thank you
Karen S.
Darrell was awesome!!!! He called me and took care of a tax exempt order. He was so polite and so helpful. AWESOME experience
Diane F.
Very disappointing in customer service! Ordered on Thursday online takes customer service until Tuesday to tell me product unavailable then I have to call later that day to see what colors are available. As I also work in a department that works with vendors/manufacturers it DOES NOT take 8 hours to get answers from them on availability. I was told I’d get a picture of color nope did not! $82 for poncho and customer service worth about $1 still waiting for answers on shipment; will I have it before winter at this point who knows. If I want a refun that will take what another month
Response from Med MartNov 1, 2023
I apologize for your dissatisfaction in the ordering process. I see that your product shipped on 10/27, and I truly hope that you are satisfied with your purchase.