One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
When order shipped the installation instructions were old. So the white glove installer had to wait another day for the tech people to tell him that the part that was missing was no longer used. It required my Mother to see in a chair for that waiting night. Then learned that the table wasn’t shipped. Then when it was finally delivered, they said the white glove service wasn’t included. So after 3 days, I had to pay someone else to put it together. Even though I paid an extra $425 for the white glove service. I was informed that basically the answer was “too bad, tough luck”, they were not going to refund a single penny to me. Not what I would call “Full Service”.
CC
Charles C.
Great assistance on the order.
Just ordered the chair and Stacey was very helpful in answering all the questions I had. I am a customer that likes to touch and see what I am purchasing and am very skeptical in purchasing large items on line. I am very pleased with the customer service that I am receiving.
SJ
Steven Joseph Pettit S.
When I called for additional ordering…
When I called for additional ordering information/assistance the experience was very pleasant; helpful.
JO
John
Always helpful
Always helpful, but the confirmation of my order had the wrong color. The correct color but not available. I had to cancel my order and Darrell did that very efficiently.
Response from Med MartNov 13, 2023
You're in good hands with him, thank you for your feedback!!
KH
Kris H.
Stacey was helpful and thorough…
Stacey was helpful and thorough everytime I spoke with her to order a scooter.
Response from Med MartNov 13, 2023
Thank you so much for the kind words and for choosing us!
SA
Sam
The worse Custmer Service and they are…
The worse Custmer Service and they are Scam be careful
Response from Med MartNov 13, 2023
Hi there,
This was an odd review to see so I dissected this order, listening to calls and the sequence of events that occurred as well as the email chain. As I am a real person and know that not every company and their people are perfect, I was prepared to accept fault however I will respectfully beg to differ with you.
An order was placed on our website privately, not through one of our sales support staff. This was placed in the evening on 11/6/23. Your order was sent for fulfillment and on 11/9/23 we received a request to place the order on hold from shipping while a decision was being made if this were the right product that was needed. On that same day, we attempted to hold the order and we were told by Drive Medical that it was already too far along and would be shipped that day and couldn't be pulled from the truck it was loaded on, meaning this was unable to be cancelled or held. Management got involved and they were able to get the order held from shipping for you and that was confirmed same day on the 9th.
I see that on Thursday the 9th, when you were told initially that the order could not be cancelled or held, that you disputed the fact of our return policy for restock charges saying you weren't made aware of that prior to the order. Our return policy is located at the bottom of every page on our website and being as though this was done privately, a sales rep wouldn't have informed you of that ahead of time either.
In our checkout, which was used for this order, prior to placing an order, you checked the box that agreed that the return policy was reviewed and accepted. If it wasn't you that placed this order, it was someone on your behalf that placed it and they marked the return policy review box. If the return policy wasn't actually reviewed, that wouldn't be something to suggest we did in any harmful way.
The calls that were made to our customer support team were handled so very patiently and kindly and informing you that your request was received and we would be updating you accordingly once we get the cancellation confirmation from Drive. The initial request was for them to hold it, which was done.
This order has been confirmed cancelled and will be refunded in 3-5 business days.
Kind regards.
PA
Paola
I talked with Stacy and she was very…
I talked with Stacy and she was very knowledgeable and helped me make the choice for the purchase
Response from Med MartNov 13, 2023
Woohoo! We're happy to see this and thank you for choosing us!
CJ
Charles J.
Sales rep
Sales rep. Was helpful, offered discount,easy completed sale.
Response from Med MartNov 13, 2023
Easy peasy lemon squeezy!! Thank you for choosing us!
