Med MartReviews of medmartonline.com

The salesman knew exactly what I needed and communicated with a third party to understand what I needed and how it would fit on my truck.

There was a video to watch about my purchase. Also many payment options.

Great delivery time, easy to assemble, far better quality than expected!

I ordered a hospital bed 4 weeks ago - was told 2 week delivery. It still has not shipped - saying today? I have called everyday this week and get the same answer. Today I called at 9:30am EST and asked for a Manager to call me, I just called back and was told all the managers were gone for the weekend - its now 5:30 EST. For an "in stock" product I do not understand such a delay, this is regular delivery as well, NOT WHITE GLOVE which I was told would take longer. The mattress is here. For a $5600.00 purchase I expect an answer of where my bed is and why it has not arrived. For a company that sells medical/health equipment I would expect much better service. People like me need this for a loved one - its not a joke. Extremely disappointed and appalled at the service. UPDATE 1/15/24 - I just received a call and an email telling me my bed has shipped - it will take 2 weeks for delivery. I am beyond upset, frustrated and if I could I would cancel my order - I need the bed. It is for my 95 year old father who has congestive heart failure and is scared to sleep in his bed and has been sleeping in a chair since he came home from rehab. Still no call from a Manager. Unbelievable. UPDATE 1/18/24 - No call from a MedMart Manager. I go online to my account and the status now says "complete" - interesting since I have not received my bed and at the moment the shipper is unable to give me any tracking information as to when it will arrive. We are now approaching the end of 5 weeks. UPDATE 1/23/24 - Finally received a call from the owner today after I filed a complaint with the BBB. The owner offered nothing other than to see if he could obtain tracking information for me as it is out of their hands. This complaint is not about the product, rather the service of the company that advertised the product was in stock and would ship in two weeks. I placed my order on 12/14/23 and I did not receive shipping notification until 1/15/24 - 4 weeks after I placed the order. I have not received it and it is unclear when it will arrive - maybe this Friday 1/26/24. MedMart cannot supply me with any tracking information nor can its shipper. I understand delays happen - being told one thing at time of order, advertising it as so on your webpage and knowingly doing another is deceiving. 2/7/24 - Update - my order HAS NOT ARRIVED. We are now going on 9 weeks.

I bought my Pride Mobility Scooter years ago and love it. I also have purchased replacement batteries for it. The service to delivery is quick and easy. I would highly recommend MedMart.

Darrell was friendly and helpful and it was easy to order by phone.

I purchased a $500 tub lift with a $66 protection plan and the tub lift did not work for our tub and even though it was brand new and never used the company wouldn’t let me return it ALSO the company would not let me cancel the protection plan on the item that I cannot use *BAD CUSTOMER SERVICE BUYER BEWARE

Difficult to get to speak to a human service rep.