Med MartReviews of medmartonline.com

It was extremely simple process

Called back on time Knew about product

Update: still no resolution. No refund and customer service is inept!!!! This mattress cost too much to not have either knowledgeable customer service or refund. To this day NO REFUND. NO RESOLUTION!!!!! They wanted to send the mattress back over 2 months later after I HAD to purchase another mattress that would work. For the amount of money for this mattress which was approx $4,000 plus another $350in shipping and no customer resolution. I will Never, ever buy another product and suggest no one else does from this company!!!!! Horrible experience. No customer service to speak of. Mattress does not perform as advertised. I sent it back after thirty calls and emails to find there was an issue. In the meantime i purchased another mattress as this took weeks for them to admit there was a issue, then i was told no refunds. The concept of the mattress is great, however I could not change patient bandages for sacral sore because patient sunk so far in the mattress that I would have to have help to pull the patient to get to the back. This caused the patient more pain and discomfort. I was told to use the CPR function to flatten the patient so that I could get to the sore. I don't think that is what this function is for? Am I wrong? No refund or reimbursement for mattress or shipping. Ridiculous!

The service representative, Chris, was very helpful and patient with my questions. He was knowledgeable about the product.

We ordered a hoyer lift that said it would ship within 24 hours. Almost a week later, the item still had not shipped so we cancelled the order. We were told it had shipped and therefor could not be cancelled when the fed ex tracker and the med Mart tracker showed a label was printed but not shipped. When I reached out I was again told I could not cancel. I would not recommend medmart.

It's the people I have to talk to

James Hatch.

Kristin was exceptionally knowledgeable, patient, and helpful. She helped the occupational therapist and me find all the appropriate attributes on a wheelchair for my brother and was positive and kind throughout the whole process.