Deane D.
Prompt customer service
Prompt customer service. I felt heard and understood.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Deane D.
Prompt customer service. I felt heard and understood.
Richard M.
Information provided about the product was extremely helpful, and expedited my search for a ramp that I thought would work well for me.
Albert
The reps hung in there with me until my issue was resolved. Their patience was amazing. Thanks!!! A satisfied customer.
Paul C.
Everyone was very knowledgeable and helpful. We received everything very quickly and in excellent condition. This is where we will go for all of our medical equipment in the future.
Nick T.
Very pleasant to work with when you first talk to them. But they are lying through their teeth! Ordered a $2500 scooter which they said was in stock but only if I ordered silver instead of the red I really preferred. Ordered the silver and a week later it still hasn’t shipped. I called customer service and found out that it didn’t ship so I said cancel the sale. They told me I couldn’t. Said the original Sales Representative would call me back that day. Four days later no call and still no scooter!
Response from Med MartAug 7, 2024
We understand your frustration with the recent experience. We value your business and strive to provide excellent customer service. We will investigate this matter further and ensure that we address your concerns promptly.
Wallace N.
I was told one thing and in my opinion it was just to get the sale. It was not true. Support is very slow in getting response back. Very disappointed in company overall.
Response from Med MartAug 7, 2024
We understand your frustration and apologize for the inconvenience. We value your feedback and will use it to improve our communication and service.
Adrienne H.
When ordering, Stacy was most helpful answering aquestios. Delivery was great right on time called when they were leaving to come to the house All was a good experience. !!
Jean F.
Ease and wuality