Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Tom D.
Represents on the phone was not knowledge about all questions about handy cap ramp if they had side as the picture shows ? It does fyi
Response from Med MartFeb 19, 2025
We strive to ensure our representatives are knowledgeable and helpful. We will use your feedback to improve our training and provide our customers with the best possible experience.
barry R.
miss advertising advertising to run 19 mph for 13 miles now when I get it things change. Will run3mph up to 6 miles WOW
Response from Med MartFeb 19, 2025
We understand your frustration with the discrepancy between the advertised speed and the actual performance of the product. We appreciate you bringing this to our attention and will investigate this matter further.
customer
The price was great, I’m not understanding California’s need to stick it to the elderly in need with some extra tax and I wasn’t able to get my 10% promo, WELCOME to work.
Response from Med MartFeb 19, 2025
We appreciate you taking the time to share your feedback. For future purchases, if you have any issues with a promo code, please call us so we can assist.
Beth C.
My husband is in the late stages of ALS. Last night the hoyer lift quit working while I had him in it. I barely got him back in bed. This morning I called Med Mart and talked to Sean L. I told him I needed a hoyer lift as soon as possible. He said we have one in a warehouse close to you. I was able to pick it up today. So happy! Thank you Sean.
Response from Med MartFeb 19, 2025
We understand how stressful it must have been to experience a malfunctioning hoyer lift, especially during such a difficult time. We are relieved to hear that you were able to get a replacement lift quickly and appreciate your kind words about Sean's assistance.
customer
I got a confirmation about my order, but no shipping update. I was told I would know.
Response from Med MartFeb 5, 2025
**UPDATE** I see your order was placed on the 29th of January and delivered on February 3rd. Glad you received your order so quickly!!! Let us know if we can be of further assistance! Hello, I have requested a tracking update from the manufacturer and will have an update for you by the end of the day.
Rene B.
Asistance, we needed to cancel our order late, and they went above and beyond to help us cancel
Response from Med MartFeb 19, 2025
We appreciate you taking the time to share your experience. We're glad to hear that our team was able to assist you with your order cancellation. We strive to provide excellent customer service and are happy that we were able to meet your needs.
Irma P.
I have not received anything from your company! No bed ,No email NOTHING! I WANT TO CANCEL ORDER! IRMA PARR.230 Welcome Way Apt D34 THIS IS VERY POOR BUSINESS! THE LARGE AMOUNT OF OVER 1,400 DOLLARS I EXPECT THE AMOUNT TO BE RETURNED ASAP
Response from Med MartFeb 4, 2025
Hi there, I reviewed your order and your sales rep, Lynette has tried to reach you regarding your order. I see this order has white glove in home delivery and that takes 2-3 weeks for complete delivery. This order was just placed 3 business days ago. I also listened to the call and Lynette informed your aide on speakerphone with you of the lead time. This is typical and common for in-home delivery and set-up of large items. Lynette will continue to try and reach you on this or you can call her direct at 888-260-4430 and choose option 9 to get to her directly. We look forward to assisting you further on this, thank you!
Michael A.
Sean made this purchase really easy. A simple and he took the time to work with us.
Response from Med MartFeb 19, 2025
We're so glad to hear you had a positive experience! We strive to make every purchase easy and enjoyable.
