MedleyReviews of medleyhome.com

Great communication by this company as to the status of my order. Really love my new couch too - it’s comfortable, durable (pet and kid proof), and looks great. All this, and I don’t have to worry about nasty chemicals.

I was worried about ordering a sofa online without testing it out or seeing it first, but Medley really delivered on all fronts. The sofa I ordered -- Zavis with Linara French Grey fabric - arrived in perfect condition and exactly how I pictured it. No surprises at all and no off-gassing. The construction is very sound and environmentally friendly, and the stitching and placement of the fabric is perfect. I only wish it didn't take as long as it did, but understandable given the pandemic and the foam shortage that seemed to impact a lot of furniture companies. I think their delivery time is getting back to normal now. I had to pro-actively stay in touch with the company for updates on the construction but not really a problem. A special shout out to Laura in customer service for helping to find the right fabric and to Kevin and Justin for answering questions regarding the foam delay. I suggest reaching out to customer service about fabrics. There are more to choose from than you might find on the website.

Edit to add: I contacted the company at least 10 times before to confirm whether or not there was an issue that could potentially cause further delays and was told each time that there was absolutely nothing to the knowledge of the customer service rep and her boss who she put me in touch with. The co-founder saw this review and reached out to me to offer $100 off and better updates moving forward. The poufs are now on their way to be delivered in early August. Ordered two poufs for $800 on March 17th. On July 10th, it is still in the “frames started and materials organized” stage and the only updates I have gotten are to tell me the estimated ship date has moved even further.

We have two Rio custom sofas from Medley and LOVE them. The quality is fantastic. Our 3.5 year old sofa is not showing any signs of wear and tear. We have a cat and toddler too! I love how the sofas are fully customizable!

We have had our medley couch for about a year and have had issue after issue. The zipper has had to be fixed twice and leaves us without a cover for awhile. The rep was super nice but its disappointing that it keeps happening on a $4000 couch. While vaccuming today I noticed a rip under the cushion on the couch. The quality is just not there for the price. I wasnt going to bother with a review until I saw the ripping of the fabric today.

Yes! The best forever couch. If you want to buy a couch that will last, from a company with amazing customer service, where you can customize your couch, know you will get a quality product that is the BEST in the industry, that is eco-friendly and built in the U.S. then buy from Medley. I have had my couch for 15 months and it has held up nicely to my two small boys, guests and my husband. The color is beautiful and the couch is the right level of firm. We went with the Zavis. Two of the legs were scratched to hell when it was first delivered at the beginning of covid. One email later and we had 4 new replacement legs sent right away. I KNOW that this couch will last for MANY years to come. I HIGHLY recommend.

My family's experience with my two sofas from Medley was top notch from design to delivery! Laura, our sales and design specialist was so knowledgeable and helpful in explaining materials, styles, fabrication, and custom options. We wanted to go with an all organic/ natural sofa, as we are trying to replace our furniture one piece at a time with healthier options for our home. The few "organic" sofas that we found from other companies, just didn't have much style, or "our" style, and were not as customizable. We chose the "Mota" from Medley with organic latex rubber foam, wool batting, and organic cotton upholstery fabric. I usually like to sink into a low, deep, super cushy sofa, but tried something totally different with the style and make we ordered, but it turned out great! Very different, but great. I am so proud of Medley's desire to hand craft their sofa's in the U.S.A.! It means a lot as it is so hard for our citizens to find work these days, and it also saves the fuel it would take to ship all the way here across the ocean. I am thankful that Medley is thoughtful of the environment, and also in providing us healthier, non-toxic options for our households. Manufacturing of my sofas took a good while, but I understood this before ordering, as these are custom made by order, and I had time to wait. Delivery came only less than a week after "estimated date" and the delivery driver and his associate were super nice, friendly, and professional. They were very careful not to damage anything and were super quick in installing them with the white glove service. If you like to support local companies that give back to the community and are environmentally aware and don't mind the wait for custom, hand crafted, made in the U.S.A. furniture, buy from Medley if you like something you see. It is worth the wait, and their pricing is very comparable to other brands. If you are really wanting to buy an organic/ natural sofa and don't have the budget, it is really worth saving up for awhile to make it happen if ordering from Medley. My "Mota" sofas are stylish! The latex foam with wool batting is very firm/ supportive, but actually not hard and very comfortable, as the latex has a natural bounce.

Overall I am very satisfied with the end product. I ordered two leather couches in October and received one in March. The second one will be here mid April. Friendly employees who are very responsive kept me from worrying about my order. Although it was timely process (which is understandable given the pandemic) I love the end product and will purchase more in the future.